Overdue Collections Representative

Required Skills & Experience 2+ years of experience in Accounts Receivable or Collections Proven experience managing inbound/outbound calls and email communication with customers (preferably B2B) Experience handling large-balance collections and fully resolving accounts (not just routing calls) Proficiency with accounting systems (e.g., JDE, First Invoice, or similar) d 365 Strong Microsoft Excel skills Ability to multitask and manage a high-volume workload in a fast-paced environment

Nice to Have

Skills & Experience Bachelor’s degree in Accounting, Finance, Business Administration, or related field Experience working with long-term contracts or complex billing structures

Job Description

Participate in initial onsite training (2 weeks) followed by a fully remote schedule, with occasional quarterly onsite meetings This individual will play a key role in managing customer accounts, resolving outstanding balances, and ensuring accurate and timely AR processing. This is a fast-paced, high-visibility role that requires strong communication skills, attention to detail, and the ability to fully own and resolve collection efforts end-to-end. Manage and resolve outstanding B2B receivables, including large-balance accounts Own full-cycle collections activities (inbound/outbound calls, email communication, and account follow-up) Prepare and issue accurate invoices while maintaining detailed account records Analyze aging reports and prioritize accounts based on delinquency and risk Investigate billing discrepancies and partner with internal teams to resolve issues Serve as a liaison between internal stakeholders and external customers to ensure timely resolution of payment issues Document all collection activities, account updates, and system issues accurately Ensure compliance with company policies, procedures, and AR service-level agreements Utilize reporting tools (including Power BI dashboards) to track and manage portfolio performance Manage a dynamic portfolio of high-value accounts (typically $10K+ past due) Balance multiple priorities throughout the day (collections efforts, customer calls, internal meetings, and reporting) Work in a highly collaborative but fast-moving environment where priorities shift frequently