Part Time Booking Consultant

Company Description

Penny's Adventures is a travel advisory business focused on creating memorable, experience-driven trips rather than standard vacations. Drawing on extensive firsthand travel across destinations such as Europe, the Caribbean, Central America, and Africa, the company offers tailored recommendations to match each client’s interests and comfort level. Services range from relaxing getaways to high-energy adventures, with an emphasis on culture, meaningful moments, and seamless planning. Penny’s Adventures also supports individuals interested in becoming travel agents, providing guidance on how to build and grow their own travel business. The environment is entrepreneurial, customer-centered, and ideal for those who enjoy travel, planning, and helping others explore the world. Role Description The Booking Consultant role at Penny’s Adventures is a part-time remote position focused on supporting clients with end-to-end travel planning and booking. Day-to-day responsibilities include communicating with clients to understand their preferences, researching destinations, accommodations, and activities, and preparing customized itineraries and quotes. The consultant will manage bookings for flights, hotels, tours, and excursions, ensuring accuracy and a smooth experience, while monitoring reservations for changes, cancellations, or special requests. The role also involves maintaining client records, handling inquiries via email, phone, or messaging platforms, and providing timely, professional service. As needed, the Booking Consultant may assist with basic marketing tasks, such as sharing offers on social media or gathering client feedback to improve services.

Qualifications

Candidates should possess strong customer service and communication skills, including clear written and verbal communication, active listening, and a professional, friendly demeanor. Candidates should possess organizational and time-management skills, such as attention to detail, ability to handle multiple bookings, and consistent follow-through on client requests. Candidates should possess research and problem-solving skills, including the ability to compare travel options, identify reliable vendors, and resolve issues such as schedule changes or booking errors. Candidates should possess basic digital literacy and remote work skills, including comfort with online booking platforms, email, spreadsheets or CRM tools, and virtual communication tools. Candidates should possess sales and relationship-building skills, such as identifying client needs, suggesting suitable experiences, and building long-term client loyalty. Previous experience in travel planning, hospitality, or customer-facing roles is beneficial but not required. Interest in travel, willingness to learn destination information, and openness to developing as a travel agent and independent business owner are highly valued. Please Note: Eligibility Candidates must be citizens of one of the following countries to be eligible for this opportunity: United States, Antigua and Barbuda, Argentina, Aruba, Australia, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil, Cayman Islands, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, France, Germany, Grenada, Guatemala, Honduras, Ireland, Israel, Italy, Jamaica, Mexico, Netherlands, New Zealand, Nicaragua, Panama, Peru, Portugal, Saint Kitts and Nevis, Saint Lucia, Spain, Sweden, Trinidad and Tobago, United Kingdom, and Uruguay.