Partner Support Specialist

About Our Client: The organization operates in the wellness technology industry, combining multiple scientifically supported technologies into a single product designed for use in wellness clinics and home environments. Their clients include specialty spas, clinics, sports teams, and individuals such as biohackers and athletes. The company has demonstrated strong growth after its first full year of shipping a finished product and is composed of a team of engineers, health professionals, and startup entrepreneurs. About the Opportunity: The PARTNER SUPPORT SPECIALIST role exists to ensure smooth operations for the organization’s partner and residential customer support functions. This position is the primary resource for managing support tickets, maintaining CRM systems, and supporting communication and processes that facilitate excellent customer and partner experiences. The role contributes by strengthening operational foundations that enable the organization to deliver impactful wellness technology solutions. Responsibilities: Manage and resolve incoming support tickets professionally and accurately. Maintain clean and accurate CRM records. Assist in optimizing the HubSpot CRM with tagging, workflows, and reporting. Identify improvements for support workflows and system efficiency. Serve as the main contact for residential customers, conducting regular check-ins. Collect feedback to enhance the residential customer experience. Audit partner websites, brand presence, and staff familiarity. Provide actionable recommendations to improve partner touchpoints. Support partner education through virtual webinars and trainings. Create and distribute communications to drive partner engagement. Assist with event logistics for in-person and virtual events as needed. Requirements: Minimum 2 years experience in partner support, customer service, or CRM operations. Strong organizational skills and attention to detail. Excellent written and verbal communication skills. Experience with HubSpot or similar CRM platforms. Ability to assess websites and conduct audits. Preferred experience with data organization and reporting. Familiarity with tools like Asana. Experience with email marketing or communication tools, preferably HubSpot. Comfortable facilitating virtual trainings. Pay Range and Compensation Package: Pay range: $60,000 - $70,000 Benefits include 80% coverage of health, dental, and vision insurance. Equity: 15,000 options vesting over 4 years. Flexible paid time off. Remote position with preference for candidates in EST and CST time zones. Benefits & Perks: Medical insurance Vision insurance Dental insurance Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.