Partnerships Account Manager

This is a Fully Remote Job About Our Client: Millions of people across the country face barriers to behavioral healthcare, including limited local options, long wait times, and treatment lacking personalization. This organization addresses these challenges by providing personalized, virtual behavioral health care that connects clients with clinicians, care teams, loved ones, and communities. The focus on people with complex needs aims to expand access to meaningful care and improve outcomes from home. The organization is rapidly growing and expanding its reach to more communities. About the Opportunity: The PARTNERSHIPS ACCOUNT MANAGER supports the Partnerships team by ensuring an excellent experience for patients and referral sources across go-to-market channels. This role is crucial in facilitating patients' seamless entry into care and maintaining accurate internal systems to connect clients promptly to appropriate treatment pathways. The manager educates stakeholders, addresses access barriers, and designs tailored programs to meet unique mental health needs, working both internally and with patients to enhance access and support. Responsibilities: Develop and manage SLA and KPI standards to ensure scalable and consistent performance Design and improve operational processes for pre-admission, in-care, and post-care stages to enhance efficiency and accuracy Conduct manual data entry with quality control to maintain data integrity Review and process referral information daily for completeness and accuracy Maintain organized referral and provider data within internal systems Create and update account and contact records reflecting provider relationships Support quality assurance measures through audits and documentation of data processes Collaborate cross-functionally with admissions, clinical, growth strategy, partnerships, care experience, and compliance teams to meet data and operational requirements Requirements: Bachelor's degree in Business, Operations, or Healthcare 1–2 years of experience in operations, administrative, or data entry roles; healthcare experience preferred Strong attention to detail and accuracy in data management Excellent organizational and time-management skills Proficiency with CRM platforms, preferably Salesforce, and comfort with digital tools Effective written and verbal communication skills Ability to work independently, prioritize tasks, and meet deadlines Passion for expanding access to quality mental health care Strong communication, deescalation, interpersonal, and problem-solving skills Proactive, resourceful, and capable of managing ambiguity and driving continuous improvement Pay Range and Compensation Package: The pay range and compensation package for this role will be determined based on the candidate's experience, skills, and other relevant factors. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.