Part‑Time Customer Experience Coordinator – Retail Excellence & Guest‑Centric Operations Specialist (Nashville, TN)

About brighthush and the Retail Experience Revolution

brighthush is not just a retailer; it’s a movement that reimagines how people shop, connect, and celebrate style. With a storied legacy of innovation, community engagement, and an unwavering focus on customer delight, brighthush has become a household name across the United States. Our stores are more than brick‑and‑mortar locations—they are vibrant, welcoming hubs where every guest feels valued, heard, and inspired to explore the latest trends in fashion, home décor, and lifestyle.

As a global brand, brighthush is committed to fostering a culture of inclusivity, integrity, and continuous improvement. We empower associates to take ownership of their work, collaborate across teams, and bring fresh ideas to the table. Whether you are a seasoned retail professional or a motivated newcomer, brighthush offers a dynamic, fast‑paced environment where your contributions directly impact the customer journey and the bottom line.

We are currently expanding our Nashville, TN team and are looking for a dedicated PT Customer Experience Coordinator to join our vibrant store community. If you thrive in a collaborative setting, love engaging with people, and are passionate about delivering exceptional service, we want to hear from you.

Key Responsibilities – Your Impact in Every Interaction

• Customer‑First Mindset: Serve as the frontline ambassador for brighthush, embodying our core values of honesty, integrity, and respect in every customer interaction.
• Transaction Excellence: Accurately process purchases, returns, and exchanges, ensuring a seamless checkout experience while maintaining meticulous cash handling and change‑giving procedures.
• Store Culture Champion: Promote a positive, inclusive store atmosphere by leading by example, encouraging teamwork, and celebrating diversity among both customers and colleagues.
• Problem‑Solving & Escalation: Address customer concerns promptly, turning challenges into opportunities for delight, and escalating complex issues to the appropriate department manager when necessary.
• Product Knowledge & Upselling: Stay up‑to‑date on the latest product lines, promotions, and seasonal collections to provide informed recommendations and upsell opportunities.
• Visual Merchandising Support: Assist in maintaining clean, organized, and visually appealing displays that reflect brand standards and seasonal themes.
• Team Collaboration: Work closely with fellow associates, floor managers, and the merchandising team to ensure smooth daily operations and a cohesive customer experience.
• Compliance & Safety: Adhere to all company policies, safety protocols, and regulatory requirements, ensuring a secure environment for both customers and staff.
• Feedback Loop: Capture customer insights and share actionable feedback with the store leadership team to continuously refine service standards.

Essential Qualifications – What We’re Looking For

• High school diploma or equivalent; associate’s degree preferred.
• Minimum of 1 year of retail or customer service experience, preferably in a fast‑paced environment.
• Strong interpersonal skills with the ability to build rapport quickly and maintain a positive demeanor under pressure.
• Proficiency in POS systems, cash handling, and basic math skills.
• Excellent verbal and written communication skills in English; additional languages are a plus.
• Reliable, punctual, and flexible with a willingness to work evenings, weekends, and holidays as required.
• Demonstrated commitment to upholding brand values and delivering outstanding customer service.

Preferred Qualifications – Bonus Points for Your Profile

• Experience with inventory management or visual merchandising.
• Prior exposure to brand‑specific training programs or retail certifications.
• Proficiency in Microsoft Office Suite and basic data entry.
• Experience working in a multicultural environment with a diverse customer base.
• Knowledge of current fashion trends and seasonal product lines.

Core Skills & Competencies for Success

• Customer‑Centric Mindset: Passion for creating memorable experiences and turning first‑time shoppers into loyal advocates.
• Adaptability: Ability to thrive in a dynamic, ever‑changing retail landscape.
• Team Player: Collaborative spirit that supports colleagues and contributes to a positive workplace culture.
• Attention to Detail: Precision in cash handling, product placement, and compliance with brand standards.
• Problem‑Solving: Quick, creative solutions to customer concerns and operational challenges.
• Time Management: Efficiently juggle multiple tasks while maintaining high service quality.
• Tech Savvy: Comfortable using POS systems, mobile devices, and basic retail software.

Career Growth & Learning Opportunities at brighthush

At brighthush, we believe in nurturing talent from the ground up. As a PT Customer Experience Coordinator, you’ll have access to a wealth of professional development resources, including:

• On‑the‑job training modules covering product knowledge, customer service excellence, and brand standards.
• Mentorship programs pairing you with experienced associates and store leaders.
• Cross‑departmental exposure to merchandising, inventory, and marketing initiatives.
• Opportunities to advance into full‑time roles, such as Sales Associate, Shift Lead, or Store Manager.
• Annual performance reviews with clear pathways for promotion and salary increases.

Whether you’re looking to build a long‑term career in retail or simply gain valuable customer‑service experience, brighthush offers the support, resources, and culture to help you succeed.

Work Environment & Company Culture Highlights

Our Nashville store is a hub of creativity, collaboration, and community. Here’s what you can expect when you join the brighthush family:

• Inclusive Atmosphere: A welcoming environment where diversity is celebrated and every voice is heard.
• Team Spirit: Regular team‑building activities, store events, and recognition programs that foster camaraderie.
• Employee Empowerment: Opportunities to share ideas, propose improvements, and influence the customer experience.
• Community Engagement: Participation in local charity events, fashion shows, and sustainability initiatives.
• Modern Facilities: State‑of‑the‑art POS systems, ergonomic workstations, and a clean, organized store layout.

Compensation, Perks, and Benefits (General Overview)

While specific details may vary based on location and role, brighthush offers a competitive compensation package that includes:

• Hourly wages that reflect industry standards and performance.
• Employee discounts on a wide range of products.
• Flexible scheduling options to accommodate part‑time and full‑time needs.
• Health, dental, and vision benefits for eligible employees.
• Paid time off, including holidays and vacation days.
• Retirement savings plans with company matching where applicable.
• Professional development allowances and tuition reimbursement for qualifying courses.

Our Commitment to Diversity & Inclusion

brighthush is proud to be an equal‑opportunity employer. We celebrate the unique perspectives that each individual brings and are dedicated to creating an environment where everyone can thrive. We actively seek to recruit, retain, and promote talent from all backgrounds, ensuring that our workforce reflects the communities we serve.

How to Apply – Join the brighthush Movement Today

If you’re ready to bring your passion for customer service, your love of fashion, and your commitment to teamwork to a brand that rewards creativity and dedication, we invite you to apply today. Join brighthush and become part of a team that’s redefining retail, one smile at a time.

Ready to take the next step? Click the link below to submit your application and start your journey with brighthush.