Part‑Time Retail Customer Experience Coordinator – North Hills Crossing – Champion Guest Satisfaction, Team Leadership, and Loyalty Program Excellence at brighthush

Welcome to brighthush – Where Every Guest Feels Like a VIP

At brighthush, we’re redefining the off‑price retail experience by marrying unbeatable value with world‑class service. With a global footprint that spans flagship stores, distribution hubs, and a vibrant online presence, we empower associates to grow, innovate, and make a real impact every day. Whether you’re stepping into our North Hills Crossing location or collaborating from a home office, you’ll find a community that celebrates diversity, rewards excellence, and supports your professional journey.

Position Overview

We’re looking for a dedicated, customer‑centric Part‑Time Retail Customer Experience Coordinator to become the heartbeat of our North Hills Crossing store. In this role, you’ll lead a front‑of‑store team, ensuring every guest receives prompt, courteous service while championing our loyalty programs and brand values. You’ll be the face of brighthush, embodying our commitment to honesty, safety, and exceptional service.

Key Responsibilities

• Guest Experience Leadership: Set the tone for outstanding customer service by engaging with guests, resolving concerns swiftly, and modeling the brand’s hospitality standards.
• Team Management: Oversee a team of associates, assigning registers, coordinating breaks, and ensuring coverage during peak periods.
• Training & Mentorship: Deliver onboarding and ongoing coaching on front‑end principles, personalized service, and loyalty program promotion.
• Store Operations: Maintain a clean, organized, and visually appealing store environment that reflects brighthush’s brand aesthetics.
• Performance & Compliance: Monitor associate performance, enforce labor laws, policies, and procedures, and provide constructive feedback.
• Sales & Loyalty Promotion: Drive sales through effective promotion of credit and loyalty programs, ensuring associates are equipped to upsell and cross‑sell.
• Safety & Security: Promote a safe environment for guests and staff, support shrink reduction initiatives, and respond to incidents promptly.
• Communication & Collaboration: Liaise with store management to align priorities, share progress updates, and address operational challenges.
• Continuous Improvement: Identify opportunities to enhance guest experience, streamline processes, and elevate team performance.

Essential Qualifications

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual display standards.
• Proven ability to multitask in a fast‑paced environment while maintaining attention to detail.
• Excellent communication skills—both verbal and written—paired with strong organizational abilities.
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
• Demonstrated commitment to integrity, confidentiality, and ethical conduct.
• Proficiency with point‑of‑sale (POS) systems and basic computer literacy.
• Team‑player mindset with a track record of collaborating effectively with peers and supervisors.

Preferred Qualifications

• Experience in an off‑price or discount retail environment.
• Background in training or coaching associates.
• Knowledge of safety regulations and shrink‑reduction strategies.
• Comfortable with data entry and basic reporting tools.
• Prior exposure to loyalty program management.

Skills & Competencies

• Customer‑first mindset with a passion for delivering memorable experiences.
• Leadership presence—able to inspire, motivate, and guide a diverse team.
• Problem‑solving agility—quickly assessing situations and implementing effective solutions.
• Adaptability—thriving in dynamic environments and embracing change.
• Attention to detail—ensuring accuracy in transactions, inventory, and store presentation.
• Time‑management—balancing multiple priorities while meeting deadlines.
• Technological proficiency—comfortable using POS, inventory, and communication platforms.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Experience Coordinator, you’ll gain:

• Hands‑on leadership experience that can serve as a springboard to full‑time management roles.
• Access to our internal training programs, including advanced customer service, merchandising, and leadership modules.
• Mentorship from seasoned managers who have successfully navigated the brighthush career ladder.
• Opportunities to participate in cross‑departmental projects, expanding your skill set beyond the front‑end.
• Recognition through our performance‑based incentive programs and employee‑of‑the‑month awards.

Work Environment & Company Culture

brighthush fosters a vibrant, inclusive workplace where every associate feels valued and empowered. Our culture is built on:

• Diversity & Inclusion: A commitment to creating a welcoming environment for all backgrounds.
• Collaboration: Open communication channels and a team‑first mentality.
• Innovation: Encouraging fresh ideas that improve guest experience and operational efficiency.
• Recognition: Celebrating achievements through peer shout‑outs, spot bonuses, and annual awards.
• Work‑Life Balance: Flexible scheduling options and supportive policies for personal commitments.

Compensation & Benefits

While the starting hourly rate for this part‑time position ranges from $14.00 to $14.50, your actual pay will reflect your skills, experience, and performance. In addition to competitive wages, brighthush offers a comprehensive benefits package for eligible associates, including:

• Employee discount on merchandise.
• Health, dental, and vision insurance (for full‑time and eligible part‑time employees).
• 401(k) retirement plan with company match for eligible employees.
• Paid time off—vacation, sick leave, and paid holidays.
• Employee assistance program (EAP) and wellness resources.
• Professional development stipend and tuition reimbursement.
• Pet insurance, legal assistance, and credit union membership.
• Referral bonuses and recognition programs.

All benefits are subject to the terms of the applicable plan or program and may change over time. For detailed information, please consult the brighthush benefits portal or contact your local HR representative.

How to Apply

Ready to elevate your retail career with brighthush? Submit your application through the link below. We encourage candidates from all backgrounds to apply—brighthush is an equal‑opportunity employer committed to diversity and inclusion.

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Closing Statement

As a Part‑Time Retail Customer Experience Coordinator at brighthush, you’ll be at the heart of our guest‑first philosophy, leading a team that delivers memorable shopping moments. If you’re passionate about service, eager to grow, and ready to make a tangible impact, we invite you to join our North Hills Crossing family. Together, we’ll shape the future of retail and create experiences that keep guests coming back.