Part‑Time Weekend Remote Customer Service Representative – Exceptional Service & Scheduling Specialist for Home Services at brighthush

About brighthush and the Home Services Industry

brighthush has been a trusted name in residential plumbing, heating, and cooling solutions for over four decades. Since 1978, our family‑owned and operated business has grown from a single service call to a network of highly skilled technicians, all dedicated to delivering honest, reliable, and customer‑centric solutions across the greater Atlanta area suburbs. Our reputation is built on transparency, clear communication, and a relentless commitment to quality—values that have earned us more than 2,500 five‑star reviews.

In today’s fast‑moving world, homeowners expect instant, friendly, and professional support whenever they encounter a plumbing or HVAC issue. As the first point of contact, our Customer Service Representatives play a pivotal role in shaping the customer journey—from the initial call to the final service appointment. If you thrive on helping people, enjoy working independently, and want to be part of a supportive, upbeat team, brighthush offers a unique opportunity to grow your career while making a real difference in people’s homes.

Why Join brighthush?

• Flexible, Part‑Time Remote Work: Work from the comfort of your own home in Georgia, with a clear schedule that fits your lifestyle.
• Competitive Compensation: Earn a competitive hourly rate, with the potential for overtime and performance bonuses.
• Paid Time Off & Ongoing Training: Enjoy paid vacation days and a structured training program that equips you with the skills you need to succeed.
• Career Growth: Start as a Customer Service Representative and progress to senior scheduling roles, team leadership, or even operations management.
• Positive Company Culture: Experience a collaborative environment where every team member is valued, and success is celebrated together.
• Impactful Work: Directly influence customer satisfaction and help homeowners feel heard, respected, and cared for.

Key Responsibilities

As a Part‑Time Weekend Remote Customer Service Representative, you will be the friendly voice that guides customers through every step of the service process. Your day-to-day tasks will include:

• Responding promptly to customer inquiries via phone, email, and text during scheduled shifts.
• Scheduling plumbing, heating, and air‑conditioning appointments using ServiceTitan, ensuring optimal technician allocation.
• Collecting accurate customer, property, and service details to maintain a high‑quality database.
• Communicating clearly and professionally with customers, technicians, and internal stakeholders throughout the scheduling cycle.
• Transmitting essential updates, changes, or special instructions to technicians and managers.
• Maintaining meticulous customer records and ensuring data integrity.
• Assisting with additional administrative tasks as needed, such as data entry, reporting, or customer follow‑ups.
• Ensuring every customer interaction reflects brighthush’s commitment to friendly, responsive service.

Essential Qualifications

• High‑level verbal and written communication skills with a warm, professional tone.
• Strong organizational abilities and meticulous attention to detail.
• Dependable, self‑motivated, and capable of working independently within scheduled shifts.
• Comfortable handling multiple communication channels—phone, email, text—simultaneously.
• Calm, solution‑oriented mindset, especially during high‑volume or urgent situations.
• Proficiency with computers, reliable high‑speed internet, and a quiet, distraction‑free workspace.
• Willingness to learn new software, processes, and service information quickly.

Preferred Experience

• Previous customer service or dispatch experience in a plumbing, HVAC, or related field.
• Hands‑on experience with ServiceTitan or similar scheduling platforms.
• Familiarity with Google Workspace tools (Google Chat, Google Docs, etc.).
• Experience in a remote or virtual work environment.

Skills & Competencies for Success

• Customer‑Centric Mindset: Anticipate needs, provide proactive solutions, and leave customers feeling valued.
• Time Management: Prioritize tasks, meet deadlines, and maintain productivity during peak periods.
• Problem‑Solving: Quickly assess issues, identify viable options, and communicate clear next steps.
• Team Collaboration: Share information, support colleagues, and contribute to a positive team dynamic.
• Adaptability: Thrive in a fast‑changing environment, adjust to new tools, and embrace continuous improvement.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As you demonstrate excellence in customer service and scheduling, you’ll have the chance to:

• Advance to a Senior Scheduling Coordinator role, overseeing larger volumes and more complex assignments.
• Transition into a Team Lead position, mentoring new hires and shaping best practices.
• Explore cross‑functional opportunities in Operations, Sales, or Technical Support.
• Participate in ongoing training programs, including advanced ServiceTitan certification, customer experience workshops, and leadership development courses.
• Earn performance bonuses and recognition awards that reward dedication and results.

Work Environment & Company Culture

brighthush fosters a culture of respect, collaboration, and continuous learning. Even though you’ll be working remotely, you’ll feel connected to a vibrant team that celebrates successes, supports challenges, and values each individual’s contribution. We host regular virtual team meetings, quarterly town halls, and informal “coffee chats” to keep the spirit alive. Our leadership team is approachable, transparent, and committed to your professional growth.

Compensation, Perks, and Benefits

• Competitive Hourly Rate: Earn a market‑competitive wage with the potential for overtime.
• Paid Time Off: Accumulate paid vacation days and sick leave to recharge.
• Health & Wellness: Access to a flexible benefits package, including health, dental, and vision plans (subject to eligibility).
• Professional Development: Paid training, certifications, and conference reimbursements.
• Technology Stipend: Receive a stipend to maintain a reliable home office setup.
• Employee Recognition: Celebrate milestones, performance achievements, and team contributions.

How to Apply

If you’re ready to bring your passion for customer service, reliability, and teamwork to brighthush, we’d love to hear from you. Submit your application through our careers portal or send your resume and a brief cover letter to [email protected]. We look forward to exploring how you can help us continue to deliver exceptional service to homeowners across Georgia.

Join brighthush Today

Become the friendly voice that homeowners trust. Join a family‑owned business that values integrity, excellence, and community. Apply now and start your journey with brighthush—where your skills are celebrated, your growth is supported, and every customer interaction makes a difference.