Patient Access Scheduler 1, Rehab – Scheduling

Job Description:

• Schedule patient appointments for diagnostic, surgical, therapy, physician office visits, and other procedures/treatments.
• Obtain and verify demographic and insurance information.
• Register patients and enter data into the scheduling system.
• Work in a call center type environment.
• Meet individual quality metrics.
• Provide professional, compassionate, and friendly service to patients of all ages, families, employees, physicians, and community members.
• Practice the Baptist Health philosophy of service excellence.

Requirements:

• High School, Cert, GED, Trn, Exper.
• Complete and pass the Patient Access training course.
• Ability to work in a high volume, fast-paced work environment.
• Ability to perform basic mathematical calculations.
• Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills.
• Basic knowledge of medical and insurance terminology desired.
• Experience with computer applications, e.g., Microsoft Office and EMR applications, and accurate typing skills.
• Knowledge of regulatory guidelines including HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines.
• Bilingual English, Spanish/Creole preferred.
• Less than 1 year of minimum required experience.

Benefits:

• Career growth and development opportunities, with clear pathways and ongoing support
• Comprehensive health and wellness resources that go beyond traditional benefits
• Wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
• Tuition reimbursement to support continued learning and advancement