Patient Account Rep- Pre-Reg Customer Service

Join community Community Health Network has an excellent opportunity available within our Surgery Center CBO team. If you are looking for challenging work and meaningful advancement, then you should consider a career with Community. Where you fit in The Patient Account Representative/Customer Service/Pre-Registration position is responsible for completing pre-registration for upcoming surgeries, as well as customer service inquiries.  This role will include updating the system to reflect financial responsibility and communicate patient high deductible/co-pay/estimated out-of-pocket prior to service, setting up payment plans, processing payments along with other assigned tasks. The Patient Account Representative is customer/patient focused with a strong emphasis on patient’s first. The position is on a call center and does require phone work 8 hrs/day. It could also include cross training on benefits and authorizations as well. This position will allow you the flexibility to work from home upon hire.

Your exceptional skills • Knowledge of medical terminology preferred • Strong customer service skills • Ability to extract information from medical records and reports to support claim appeals • Ability to multi-task, have attention to detail, strong organization skills, and a team player • Written communication skills necessary for appropriate and accurate documentation • Demonstrates an ability to use good judgment for maintaining confidentiality • Strong computer skills, including experience with Intranet and Internet usage, Excel, Word, email, and web based applications Your exceptional qualifications • High School Diploma or GED equivalent required • Two (2) years or more experience in healthcare billing • Experience with electronic medical records preferred Your life with Community

You work hard to provide our patients with the exceptional care, and you deserve benefits to match. Community offers a unique employment package that encompasses not only your day-to-day job, but also your career. You will have the opportunity to grow your career thanks to scholarships and tuition reimbursement from the Community Health Network Foundation, and receive recognition for your achievements. Apply today for immediate consideration.

High school diploma or GED required; 2+ years healthcare billing experience; strong computer skills including Excel, Word, email, and web-based applications; medical terminology knowledge preferred; EMR experience preferred.

Key Responsibilities

• pre-registering patients
• handling customer service
• processing payments

Skills & Tools

Microsoft Excel, Microsoft Word, email, web-based applications, electronic medical records

Job Details

• Category: Healthcare Services - Allied Health
• Seniority: Entry Level
• Commitment: Full Time
• Workplace: Remote — Indianapolis, Indiana, United States
• Languages: English

Benefits

• Tuition reimbursement

About Community Health Network

A community health network providing patient care and support services. — Industry: Healthcare