Patient Accounts Representative II
About Us
Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 158 hospital-based locations, in addition to its home-based services and virtual care offerings.
Our Mission
As CommonSpirit Health, we make the healing presence of God known in our world by improving the health of the people we serve, especially those who are vulnerable, while we advance social justice for all. To learn more about a calling that defines and unites, please click here for more information about our mission, vision, and values.
The posted compensation range of $33.51 - $38.31 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law. Job Summary and ResponsibilitiesAs our Patient Account Representative, you will help hospital and clinic facilities manage their complex billing and collection tasks so they can ensure accurate, timely revenue cycle operations and resolve outstanding account balances.
Every day you will perform follow-up activities on patient accounts, ranging from insurance claim submissions and appeals to resolving discrepancies and responding to patient inquiries. You will be expected to utilize your knowledge of medical terminology and regulatory requirements to maintain high standards of productivity and quality while ensuring all billing documentation is verified and compliant.
To be successful in this role, you will need strong analytical and problem-solving skills, proficiency in medical billing software and Microsoft Office, and the ability to maintain professional, clear communication with insurance payers, internal teams, and patients. You should be a detail-oriented multi-tasker with a firm grasp of healthcare reimbursement processes and a commitment to maintaining patient confidentiality.
- Perform necessary billing and follow-up functions as directed by department leadership.
- Demonstrate understanding of relevant terminology (e.g., financial and/or medical) required for claim processing.
- Demonstrate and maintain understanding of state, federal and third-party regulatory requirements as they apply to revenue cycle operations (e.g., o Health-care reform, state surcharges, CMS)
- Must have proficient knowledge and the ability to accurately utilize all reimbursement tools including payer contracts, claims workflow systems, and expected reimbursement software.
- Demonstrate, maintain understanding of, and comply with hospital/clinic billing policies and procedures.
- Responsible for collecting accurate information and verifying all documentation necessary for timely billing and resolution of patient accounts.
Required
- High School Graduate or GED
- Graduate 1+ years experience with billing, collections, and/or Revenue Cycle operations in an acute care or ambulatory setting.
- Typing Speed 40 WPM required and Ten Key – 8,000 keystrokes per hour.
- Knowledge of Government and/or Non-Government billing and collections regulations.
- Knowledge of claim submission, claims follow-up, appeals process, and medical and billing terminology.
Founded in 1899, Dignity Health - St. Joseph’s Medical Center is a 355-bed, acute care, nonprofit hospital located in Stockton, California. Serving over 125,000 patients annually, the hospital offers a full complement of services including a Level III NICU, cancer care, heart care, and a family birth center. Additionally, St. Joseph’s Medical Center has been recognized as an LGBTQ+ Healthcare Equality High Performer by the Human Rights Campaign Foundation. It is a Joint Commission-certified Primary Stroke Center and was named one of America’s 250 Best Hospitals by Healthgrades in 2026.
One Community. One Mission. One California
Total RewardsDepending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit our Total Rewards.
Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.
High school diploma or GED; 1+ years billing, collections, or revenue cycle experience in acute care or ambulatory setting; typing speed 40 WPM and ten-key 8,000 keystrokes/hour; knowledge of government and non-government billing regulations.
Key Responsibilities
- performing billing follow-up
- submitting insurance claims
- resolving account discrepancies
Skills & Tools
Microsoft Office, medical billing software
Job Details
- Category: Healthcare Services - Allied Health
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — Stockton or United States
- Salary: USD 69,700 – 79,684 / year
- Languages: English
Benefits
- Generous paid time off
- Tuition reimbursement
- Retirement plan
About CommonSpirit Health
A nonprofit Catholic healthcare organization delivering integrated health services and virtual care. — Industry: Healthcare