Patient Care Coordinator

Overview: Specialty Patient Care Coordinators (PCCs) handle phone and email inquiries related to specialty medications, daily interactions with members regarding prior authorizations, financial assistance, and manufacturer copay programs. Providing explanations and coordinating communications with pharmacies and prescribers is essential.   About MedOne: MedOne is a full-service pharmacy benefit manager (PBM), serving clients and members nationwide. With a fully transparent, pass-through model, MedOne helps people conveniently access the most appropriate prescriptions at the most affordable price.   What You'll Do: Support members in accessing resources and the appropriate site(s) of care, with specialty pharmacies, including internationally sourced partners Provide program and product specific financial knowledge Direct and support members with completion of enrollment requirements Convey pharmacy and claim details in easy-to-understand terms to callers Provide excelled member relations and concierge level style of services Comprehend and explain step therapy and copay requirements Act as a liaison between members, providers, pharmacies, and care facilities Coordinator scheduling of specialty medication delivery Utilize basic de-escalation techniques Maintain and be proactive with assigned case load and timely updates Prepare and provide clear communications verbally and in written formats Support operations of MedOne Member, Clinical, and Pharmacy services Align with, and support MedOne’s Core Values   What You Will Bring to MedOne: 1 year minimum of customer service experience Strong knowledge of Microsoft Office products including Word, Excel, and Teams. Must obtain certification as a pharmacy technician within one year of hire date Customer empathy skills and proficiency in de-escalating challenging situations Excellent interpersonal, written, and verbal skills Detail orientated, able to work independently, meet deadlines, establish priorities, and be flexible Demonstrated ability to work effectively in a call center or office environment Must be able to stand/sit for long periods of time within limited space Must be able to life up 25 pounds

• Why MedOne?

At MedOne, we believe that a healthy team is a happy team. We offer a collaborative work environment, competitive benefits, and opportunities for growth—all while helping to make a difference in people’s lives. Our top core value is to prioritize your well-being.   To support you in living this value, we offer:

• Competitive salary and bonuses that reward your performance.
• Comprehensive health, dental, and vision insurance + additional benefits
• 401(k) with company match to secure your future.
• Generous paid time off and holidays.
• Opportunities for professional growth and development.
• A vibrant and collaborative work culture.

Location: Offices in either Dubuque, IA, or Kansas City, MO, or the position can be remote within the United States. Employment Type: Full Time, Hourly Reports to: Patient Care Coordinator Team Lead   How to Apply: If you're enthusiastic about helping others and eager to join a dynamic team, we’d love to hear from you. Apply now and take the first step toward a rewarding career at MedOne! You can submit your application through our careers page. MedOne is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Job Offers are contingent on passing a background check and drug screen.

1+ year customer service experience; Microsoft Office proficiency; must obtain pharmacy technician certification within one year; ability to work in call center environment; lift up to 25 pounds; background check and drug screen required.

Key Responsibilities

• handling inquiries
• coordinating communications
• supporting enrollment

Skills & Tools

Microsoft Word, Microsoft Excel, Microsoft Teams

Job Details

• Category: Customer Service
• Seniority: Entry Level
• Commitment: Full Time
• Workplace: Remote — United States or Dubuque or Kansas City
• Languages: English

Benefits

• 401k matching
• Generous paid time off
• Retirement plan

About MedOne Pharmacy Benefit Solutions

A full-service pharmacy benefit manager with a transparent, pass-through model helping members access appropriate prescriptions at affordable prices. — Industry: Healthcare

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