Patient Coordinator
About the Company
BH Complete Solutions is a leading remote staffing agency connecting talented professionals across Latin America and globally with high-growth businesses throughout the United States. We are committed to fostering growth, excellence, and innovation, empowering professionals to build meaningful international careers while supporting vital operations for top-tier organizations.
About the Role
We are seeking a proactive and empathetic Junior Patient Coordinator fluent in both Russian and English to join a fast-paced Urgent Care Call Center operations team. In this entry-level/junior position, you will play a critical role in conducting patient outreach, engaging patients in their preferred language, and encouraging them to schedule essential healthcare appointments to ensure quality-of-care standards and insurance compliance are met.
Responsibilities
Patient Engagement & Outreach: Conduct outbound calls to patients to encourage and schedule timely medical appointments. Healthcare Education: Clearly communicate the importance of routine care, preventative visits, and follow-ups in a warm, clear, and reassuring manner. Data & Workflow Management: Accurately log call details, patient updates, and appointment schedules in clinical management systems. Patient Follow-Up: Track pending calls, manage callbacks, and maintain accurate records of patient interactions. Cross-Functional Support: Collaborate with the call center team and medical administration staff to streamline patient scheduling workflows.
Qualifications
Language Proficiency: Fully bilingual with excellent verbal and written communication skills in both Russian and English (required to effectively communicate with non-English-speaking patients and US-based teams). Experience Level: Open to Junior candidates (0–2 years of experience). Prior experience in customer service, call centers, administrative support, or healthcare settings is a plus, but entry-level candidates with strong communication skills are encouraged to apply. Soft Skills: Exceptional interpersonal skills, strong active listening, empathy, and patience when communicating with patients. Detail Orientation: High level of organization and accuracy in entering patient data and tracking schedules. Tech Readiness: Comfortable working with online scheduling platforms, computer applications, and remote communication tools. Required Skills Fully bilingual with excellent verbal and written communication skills in both Russian and English. Exceptional interpersonal skills, strong active listening, empathy, and patience. High level of organization and accuracy in entering patient data and tracking schedules. Comfortable working with online scheduling platforms, computer applications, and remote communication tools. Preferred Skills Prior experience in customer service, healthcare administration, or medical call centers. Basic familiarity with Electronic Health Record (EHR) or Electronic Medical Record (EMR) systems (such as eClinicalWorks / eCW or similar medical software). Pay range and compensation package
Benefits
Package 100% Remote Work: Work comfortably from home anywhere in LATAM or supported remote regions. Wellness & Work-Life Balance: Dedicated sick days and paid time off to prioritize your health and well-being. Financial Growth: Annual performance evaluations with salary review and increase opportunities. Career Advancement: Ongoing training, professional development, and long-term growth opportunities within an expanding international team.