Payment Posting Manager (100% Work from Home)

This is a Fully Remote Job About Our Client: The organization operates within the healthcare payment processing industry, addressing challenges related to accurate and timely posting of insurance and patient payments. It focuses on maintaining financial accuracy, compliance, and efficient reconciliation to support healthcare revenue cycle operations. About the Opportunity: The PAYMENT POSTING MANAGER leads daily payment posting operations to ensure precise handling of insurance and patient payments, adjustments, denials, credit balances, and reconciliations. This role is responsible for driving accuracy, improving workflows, and managing team performance to sustain financial integrity and compliance. The position plays a critical role in preventing disruptions in customer outcomes and downstream revenue processes by proactively addressing risks and performance issues. Responsibilities: Lead, coach, and train payment posting supervisors, leads, and staff to meet quality, productivity, documentation, and service standards Conduct regular meetings to review priorities, resolve workflow barriers, and align team expectations Set and evaluate performance goals for individuals and teams, providing feedback and performance reviews Develop supervisor and lead capabilities by clarifying authority and coaching on issue resolution Ensure accurate and timely posting of payments, adjustments, denials, and credit balances Monitor activity and reconciliation reports to identify and address errors and risks Maintain HIPAA, regulatory, documentation, and confidentiality standards Generate and analyze reports on posting activity, quality, and trends Investigate and resolve underpayments, overpayments, denials, unapplied cash, and escalated posting issues Implement and sustain workflow improvements and quality controls to reduce errors Stay updated on payer requirements, industry changes, and internal processes affecting posting Ensure month-end close completion by the 10th day of the following month Communicate trends, risks, and corrective actions to the Zone Manager with evidence and recommendations Manage customer-impacting posting issues to prevent disruptions Requirements: Minimum 5 years in healthcare payment posting, billing, or accounts receivable management, including 2 years in a supervisory role Familiarity with electronic payment systems and medical billing platforms such as Epic, NextGen, Athena, Intergy, or eCW Experience in supervising, training, and coaching staff according to quality, productivity, and documentation standards Skilled in developing supervisors and leads through coaching and delegation Ability to monitor posting and reconciliation to identify errors and trends Competency in applying quality controls for accuracy, documentation, and compliance Experience in researching and resolving payment discrepancies and denials Ability to use audit findings and trends to improve workflows and reduce errors Strong organizational skills and accuracy in deadline-driven environments Preferred: Experience analyzing reports related to payment posting, productivity, and quality Experience collaborating with billing, collections, finance, revenue support, or operations to resolve discrepancies Experience developing or reinforcing procedures and quality controls Pay Range and Compensation Package: The pay range and compensation package for this role will be determined based on the candidate's experience, skills, and other relevant factors. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.