Peer Warmline Specialist – CPRC, CPSS

Job Description:

• Log in to helpline applications
• Accept incoming calls, chats and/or texts
• Support callers to develop their own coping skills and wellness plans
• Connect callers to the MiCAL crisis line, as needed
• Provide information on resources such as homeless shelters, food pantries, mental health services, and substance use treatment facilities
• Document each encounter while in-call
• Communicate with the Shift Supervisor and other MiCAL staff to receive or provide support
• Maintain high level confidentiality while performing all duties
• Perform other duties as assigned
• Provide peer support remotely to individuals experiencing crises

Requirements:

• MDHHS Peer Support Specialist Certification (CPSS) or Peer Recovery Coach Certification (CPRC) required
• Permanent year-round Michigan residency
• High School Diploma or GED equivalent
• MDHHS Certified Peer Support Specialist
• Minimum 1 year paid work experience as a MDHHS Peer Support Specialist
• At-home high speed internet on a private network
• A private, HIPAA compliant, dedicated office space
• Ability to work fully remote from home
• Ability to maintain high level confidentiality

Benefits:

• Non-Profit mission-driven, person-focused environment
• Opportunity for professional growth
• Team oriented environment
• An organizational culture of mental and behavioral health support for all
• Generous Paid Time Off
• Shift premiums
• Employer sponsored benefit and wellness plans, including 16% fringe pay and Calm App
• Competitive wages

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