Performance Outcomes Analyst

The North Dakota Department of Health and Human Services (HHS) is seeking a Performance Outcomes Analyst to turn business goals into useful data and reports that demonstrate how well HHS is performing. As a Performance Outcomes Analyst, you will be responsible for analyzing data from across HHS to evaluate the effectiveness of programs, teams, and services in achieving agency goals and expectations. This may include assessing productivity, resource utilization, costs, customer satisfaction, and service quality. You will translate data into meaningful insights through dashboards, reports, and other critical documentation and present your findings to senior leadership to support informed decision-making and guide improvements to policies, processes, and service delivery. In this role, you will develop and monitor key performance indicators (KPIs) to measure the effectiveness of HHS programs, policies, and procedures and identify opportunities to improve efficiency. You will be required to recognize trends within the data and determine what contributing factors are affecting performance. By identifying those factors, you will be able to investigate variances between actual results and expected outcomes and communicate your findings to department leaders. To be successful in this position, you should have a strong passion for research, data, and its potential to make a meaningful impact on North Dakota communities and residents. You should be motivated by the opportunity to analyze, and interpret data to identify trends, measure outcomes, and support informed decision making. Strong written and verbal communication skills are also essential, including the ability to present complex information clearly, communicate performance results effectively, and provide practical guidance to a variety of stakeholders. To be considered for this position, you must have a bachelor's degree in computer science, information technology or a related field along with a minimum of five (5) years of professional experience doing data analytics and data integration. Location This position may work remotely from within North Dakota with the ability to travel to Bismarck, ND occasionally. About HHS ND HHS strives to make North Dakota the healthiest state in the nation by reinforcing the foundations of well-being: physical, economic, and behavioral. The keys to success are the 2800 committed, team members who are guided by a simple but powerful belief: when we lead with light, we create systems and services rooted in hope, clarity, and possibility. Their work is supported with more than $6 billion in funding from nearly 400 different federal, state, and special sources. To succeed in this role, you must lead with LIGHT - leading with hope, instilling purpose and meaning, galvanizing gratitude, honoring health, and talking, walking and teaching civility, kindness and love for all. About Team ND "Far and away the best prize life offers is the chance to work hard at work worth doing." - Theodore Roosevelt More than 7,500 talented, hard-working people across sixty-three agencies have come together as Team North Dakota. At Team ND, we are driven to succeed through gratitude, humility, curiosity and courage. Our purpose is to empower people, improve lives, and inspire success. Join us in being legendary. Total Rewards: The State of North Dakota is committed to providing team members with a strong and competitive rewards package that support you, your health and your family. Considering a new position on Team ND? How does your current position stack up? Use our Total Rewards Calculator to estimate. Application Procedures Your resume must clearly show the months and years of employment for each position listed. This information is required to accurately calculate your qualifying experience and determine whether you meet the minimum qualifications of the position. Resumes that do not include sufficient employment date may not be able to be fully evaluated. If the Department's Human Resource Division is unable to determine that you meet the minimum qualifications, credit will not be given. All application material must be received on or before the closing date by 11:59 PM Central Standard Time (CST). Applicants must be legally authorized to work in the United States. The Department of Health & Human Services does not offer or provide sponsorships. This employer participates in E-Verify. Please visit the following website for additional information HHS ND Careers E-Verify A copy of your qualifying degrees transcript and any applicable certifications or licensures must be provided at the time of an interview. For more information about the position or if you need an accommodation, please contact eric Haas at [email protected]. Employing Unit ND HHS - Executive Office TTY Number ND Relay Service 1 (800) 366-6888 (text) or 1 (800) 366-6889 (voice) If you are experiencing technical difficulties with the Application Process or uploading attachments, please contact [email protected] or (701) 328-3290. Equal Employment Opportunity The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act. As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. Sect. 23-12-10.