Personal Lines Account Specialist (Remote)
About the Role:Join our dynamic team as a Personal Lines Account Specialist! This fully remote position offers an exciting opportunity to deliver outstanding client service while managing essential administrative processes related to insurance policies.You will handle renewals, remarkets, invoicing, evidence of insurance, MVRs, Clue Reports, proposals, Agency of Record (AOR) requests, cancellations, and policy reviews.Additionally, you will manage incoming correspondence, maintain effective team communication, and delegate tasks to Account Associates.Be a part of fostering professional growth by mentoring and training your team members.Key Responsibilities Book of Business Management:Oversee records, renewals, remarkets, and bind additional lines of business efficiently.Client Protection:Ensure the security of clients' assets through comprehensive insurance offerings and mitigate any coverage gaps.Underwriter Collaboration:Work collaboratively with underwriters to deliver tailored solutions that meet client needs.Report Monitoring:Track expirations, past-due renewals, and accounts receivable to ensure timely servicing.Invoicing:Create and distribute invoices for new business, renewals, and premium-bearing endorsements; manage outstanding balances effectively.Claims Assistance:Help facilitate client claims processes as needed.Performance Monitoring:Ensure productivity and quality standards are met; recommend corrective actions when required.Supervisor Communication:Maintain open communication with your supervisor regarding challenges and performance expectations; embrace feedback for improvement.Sales Collaboration:Partner with commercial sales personnel to craft solutions benefiting mutual clients.Champion Company Values:Promote integrity and leadership by exemplifying our core values.Ideal Candidate Qualifications 5years of industry experience.Active state-required licensing.Exceptional customer service and communication skills.Strong multi-tasking and organizational abilities, as well as effective delegation and decision-making skills.High accuracy when managing large volumes of work.Proficient in MS Office (Outlook, Word, Excel).High School diploma (or equivalent).What We Offer Competitive salaries and bonus potential.Company-paid health insurance.Paid holidays, vacations, and sick time.401K with employer match.Employee stock plan participation.Opportunities for professional growth and career progression.A respectful culture that values work/family life balance.Commitment to community service.A supportive team environment and a rewarding workplace.What To Expect (Application Process) 30-Minute Phone Screen, Online Assessments, and Interview(s).Salary Range The expected pay range for this position is $70,304 to $75,000 per year, depending on experience, relevant skills, and geographic location.Insurance Office of America is an equal opportunity employer.We celebrate diversity and are committed to creating an inclusive environment for all employees.Seniority level:Mid-Senior level Employment type:Full-time Job function:Sales and Business Development Industries:Insurance. Experience: 5 years required