Pharmacy CSR - Remote
We are hiring a Pharmacy CSR - Remote for a full-time, direct hire opportunity with a growing healthcare customer service team. This work-from-home role is perfect for those with customer service experience looking to build a career in healthcare, pharmacy services, insurance support, or call center operations. ## What You’ll Do As a Pharmacy Customer Service Representative, you will assist customers, pharmacies, and healthcare providers with questions about prescription benefits, medication coverage, billing, claims, eligibility, prior authorizations, and delivery services. It’s a high-volume call center environment where professionalism, empathy, accuracy, and problem-solving are key. Your day-to-day will include handling a high volume of inbound calls, helping callers navigate prescription benefits and coverage, resolving billing and payment issues, and answering questions about eligibility, claims, prior authorizations, and medication delivery. You’ll use multiple computer systems to research issues, document interactions accurately, and work toward first-call resolution. Strong active listening, clear communication, and a professional, empathetic tone are essential. This role offers paid training, a supportive team environment, and the chance to develop valuable healthcare customer service skills. Candidates who enjoy helping people, learning new systems, and working collaboratively will thrive here. ## Compensation & Schedule -
Pay:
$15.00 per hour -
Job Type:
Direct hire, full-time -
Work Arrangement:
100% remote work-from-home -
Training:
Paid training provided - Availability may include evenings, weekends, holidays, and occasional overtime. ## What We’re Looking For ### Required Qualifications - Must be at least 18 years of age - High School Diploma, GED, or equivalent - At least 1 year of customer service experience - Comfortable working with computers and learning multiple new systems - Basic Microsoft Word and Excel skills - Strong verbal and written communication skills - Excellent problem-solving skills and attention to detail - Ability to work successfully in a fast-paced, high-volume call center environment - Ability to complete all required training - Must have a private, distraction-free workspace (not a shared or common area) - Must have a hard-wired Ethernet internet connection - Minimum internet speeds: 50 Mbps download and 10 Mbps upload (5G, mobile hotspots, and satellite internet not supported) - Must be able to remain on camera during working hours - Must have a reliable computer and work setup suitable for a high-volume customer service environment ### Preferred Qualifications - Call center or contact center experience - Healthcare, pharmacy, insurance, or medical office experience - Previous remote or work-from-home experience - Familiarity with medical terminology, pharmacy benefits, or health insurance We are an Equal Opportunity Employer and participate in E - Verify. Reasonable accommodations are available for individuals with disabilities. For temporary assignments lasting 13 weeks or longer, Apple. One offers major medical, dental, vision, 401k, and statutory sick pay where required. --- _This job was found on [bandana.com](https://www.bandana.com/?utm_source=jd_attribution&utm_medium=repost)_