Pharmacy Operations Manager
Title: Operations Lead Analyst Location: Remote (Missouri) Pay Rate: $28/hr Duration: 10/05/2026 - 12/30/2027 Schedule: Monday - Friday Shift: 8:00 AM - 5:00 PM CST Job Summary The Operations Lead Analyst is responsible for supporting daily client operations, managing request execution, monitoring service levels, resolving operational issues, and providing reporting support. This role works closely with clients and internal stakeholders to ensure timely issue resolution, process improvement, and compliance with organizational standards.
Key Responsibilities
Execute and monitor client requests in accordance with SLAs and contractual obligations. Track, triage, and resolve client issues while escalating risks when necessary. Communicate directly with clients regarding requests, updates, and issue resolution. Prepare operational reports and status updates for leadership teams. Identify opportunities for process improvements and workflow enhancements. Support new process implementations and operational initiatives. Collaborate with Account Management, IT, Product, Quality, and Leadership teams. Ensure compliance with SOPs, documentation, and retention requirements. Research and resolve operational issues using independent judgment. Provide training and mentoring to new team members and contingent staff.
Qualifications
Bachelor's degree preferred with 0-3+ years of relevant experience. High School Diploma/GED with 5-7+ years of equivalent work experience. Strong proficiency in Microsoft Excel, PowerPoint, Word, and Outlook. Excellent verbal and written communication skills. Strong analytical and problem-solving abilities. Computer literacy and ability to learn new systems quickly. Experience supporting business operations, client services, or operations support functions. PBM (Pharmacy Benefit Management) and benefits setup experience preferred.
Work Environment
Fully remote position. Standard business hours of 8:00 AM - 5:00 PM CST. Fast-paced, client-focused environment. Frequent collaboration with internal departments and external clients. Requires managing multiple priorities and meeting SLA requirements.