Pharmacy Technician II

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the “12 Angry Seniors.” Their mission continues to guide everything we do. Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults. Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity. At SCAN, we believe scale should strengthen—not dilute—our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve. 8am-5pm Pacific Time zone work hours, temporary for approximately 3-6 months The Job The Temporary Clinical Pharmacy Technician II will work directly with Clinical Pharmacists and crossfunctional healthcare teams to support medication management, health plan quality initiatives, and pharmacy operations programs. This role focuses on optimizing medication use, supporting medication adherence and other pharmacy quality measures, coordinating care between members, pharmacies, and providers, and assisting with implementation of pharmacy technology and operational processes. The ideal candidate is highly organized, collaborative, and comfortable working in a fast-paced health plan environment with multiple stakeholders and competing priorities. This position requires strong communication skills, attention to detail, technical aptitude, and the ability to support both clinical and operational initiatives. You Will Quality Support: - Partner with Clinical Pharmacists to optimize medication use and support closure of pharmacy and quality care gaps. - Review adherence and pharmacy claims data to identify opportunities for intervention and escalate concerns to Clinical Pharmacists as appropriate. - Participate in quality improvement initiatives related to medication safety, adherence, and operational efficiency. Medication Management: - Conduct outreach to members, caregivers, pharmacies, and provider offices to facilitate medication reviews, refill coordination, medication synchronization, and adherence interventions. - Assist with coordination of care between members, pharmacies, providers, and internal care teams to improve medication-related outcomes. - Update medication lists and document interventions accurately within the Electronic Health Record (EHR) and other applicable systems. - Identify and escalate medication discrepancies, adherence barriers, and potential medication-related concerns to pharmacists for clinical review. Technology & Process Support: - Support implementation of new pharmacy technologies and workflows within existing programs and operational processes. - Assist in developing workflows and processes that translate technology outputs into actionable interventions. - Support administrative and operational tasks related to pharmacy quality and clinical programs. - Utilize Microsoft Teams, SharePoint, Excel, and other systems to organize information, track initiatives, and communicate with stakeholders. Collaboration and Communication: - Work closely with Clinical Pharmacists, providers, nurses, care managers, pharmacies, and other internal stakeholders to support patient care initiatives. - Communicate effectively regarding medication concerns, patient progress, operational issues, and quality initiatives. - Collaborate with providers and pharmacies to facilitate prescription refills and support adherence-related outreach efforts. - Maintain professional, timely, and accurate written and verbal communication with internal and external partners. Documentation