Pre-Registration Representative

Introduction This Work from Home position requires that you live and will perform the duties of the position; within 60 miles of an HCA Healthcare Hospital (Our hospitals are located in the following states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA). Do you want to join an organization that invests in you as a Pre-Registration Rep? At Parallon, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years. Job Summary and Qualifications The Pre-Registration Call Center Representative Part-time is responsible for timely and accurate processes associated with: Phone Pre-Registration Collection of Patient Financial Responsibility What you will do in this role: - Perform pre-registration at a minimum of 1 day prior to date of service for all in scope services - Review patient insurance and benefits to explain, quote and collect estimated patient cost share - Contact patient via phone to confirm or obtain missing demographic informatio n - Receive inbound calls to confirm or obtain missing demographic information - Complete Medicare Secondary Payor Questionnaire as applicable - Utilize appropriate escalation processes to the facilities - Utilize provided guides to efficiently and appropriately quote policies , answer inquiries and direct patients - Ensure appropriate documentation is entered in standard format on the patient record. This should be performed in the applicable Health Information System ( i.e. Meditech) and if necessary, any other subsidiary systems if they are not automatically updated. - Meets/exceeds performance expectations and completes work within the required timeframes - Implements and follows system downtime procedures when necessary - Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement” - Adhere to all department policies, processes, and procedures. - Other duties as assigned including assistance with other call center lines of business based on need ( i.e Central Scheduling and Authorization Services) Qualifications - High school diploma or GED preferred - One year of related experience preferred

Benefits

Parallon, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: - Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services - Wellbeing support, including free counseling and referral services - Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence - Savings and retirement resources , including a 401(k) Plan with a 100% match on 3% to