Pre‑Licensed Remote Customer Service Representative – Veteran‑Focused Role Supporting Policy Holders and Billing Solutions

About brighthush

brighthush is a leading provider of digital business services, empowering some of the world’s most recognizable brands to deliver seamless, customer‑centric experiences. With a workforce of over half a million passionate professionals speaking more than 300 languages, brighthush blends global scale with local expertise to create innovative solutions that drive efficiency, sustainability, and growth. Our commitment to diversity, inclusion, and community impact is reflected in the way we partner with veterans, military families, and transitioning service members, offering them meaningful career pathways that honor their service and leverage their unique skill sets.

Position Overview

We are seeking a dedicated Pre‑Licensed Customer Service Representative to join our remote team. This role is specially designed for U.S. military‑affiliated candidates—including veterans, active‑duty personnel, National Guard and Reserve members, military spouses, wounded warriors, and their caregivers. As a front‑line advocate for our policy holders, you will resolve complex consumer issues, guide first‑level representatives, and ensure that every interaction reflects brighthush’s standards of excellence and empathy.

This position is open to qualified individuals residing in any of the following states: AL, AR, AZ, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY. The hourly rate ranges from $16 to $19, commensurate with experience and performance.

Key Responsibilities

Customer Interaction & Issue Resolution

• Investigate and resolve complex consumer inquiries, ensuring timely and accurate outcomes.
• Provide expert guidance to first‑level representatives on high‑impact issues, fostering knowledge transfer and team confidence.
• Assist policy holders with billing questions, payment discrepancies, and account reconciliations.
• Process policy change requests—such as coverage adjustments, beneficiary updates, and address modifications—while maintaining strict compliance with regulatory standards.
• Offer proactive recommendations to policy holders, tailoring solutions that align with their evolving needs and financial goals.

Collaboration & Continuous Improvement

• Partner with cross‑functional teams—including underwriting, claims, and technical support—to deliver holistic solutions.
• Document recurring issues and suggest process enhancements that drive efficiency and improve the customer journey.
• Participate in regular training sessions, webinars, and knowledge‑share forums to stay current on product updates and industry best practices.

Compliance & Data Integrity

• Adhere to all internal policies, external regulations, and data‑privacy standards while handling sensitive customer information.
• Maintain accurate records of interactions in the CRM system, ensuring traceability and audit readiness.

Essential Qualifications

• Education: High School Diploma or equivalent is required.
• Experience: Minimum of six (6) months of customer service experience, preferably in a call‑center or remote environment.
• Age Requirement: Must be 18 years of age or older.
• Technical Proficiency: Ability to type at least 25 words per minute and navigate Windows‑based desktop systems with confidence.
• Communication Skills: Excellent verbal and written communication, active listening, and analytical abilities.
• Eligibility: Must be a U.S. citizen or lawful permanent resident with a verifiable military affiliation as defined in the posting.

Preferred Qualifications

• Associate’s or Bachelor’s degree in Business, Communications, or a related field.
• Prior experience in insurance, finance, or a regulated industry.
• Demonstrated sales experience or a track record of meeting performance metrics.
• Familiarity with CRM platforms (e.g., Salesforce, Zendesk) and ticketing systems.
• Experience working remotely in a self‑managed, results‑oriented environment.

Core Competencies & Skills

• Process Excellence: Commitment to following established procedures while seeking opportunities for improvement.
• Collaboration: Proven ability to work effectively with teammates, supervisors, and support departments to resolve issues.
• Communication: Outstanding listening, articulation, and empathy that foster trust with customers.
• Organizational Skills: Strong ability to prioritize tasks, manage time, and maintain meticulous records.
• Emotional Intelligence: Capacity to stay calm under pressure, adapt to shifting priorities, and maintain a positive demeanor.
• Open‑Mindedness: Receptive to feedback, evolving policies, and flexible scheduling—including varied shift patterns.
• Critical Thinking: Sharp analytical skills that enable rapid assessment and informed decision‑making.
• Solution‑Oriented: Proactive problem‑solving mindset focused on delivering a superior customer experience.

Work‑From‑Home Setup & Technical Requirements

• Dedicated Workspace: A quiet, private area near your router for a hard‑wired Ethernet connection.
• Internet Speed: Minimum 15 Mbps download and 10 Mbps upload, with latency under 50 ms. Satellite, mobile data (5G/4G/3G hotspots), P2P, or VPN connections are not permitted.
• Proof of Speed: Candidates must provide a recent speed test screenshot or report.
• Hardware: Desktop or laptop computer running a Windows operating system, equipped with a headset that includes a microphone.
• Security: Ability to install and maintain required security software, ensuring compliance with brighthush’s data protection policies.

Compensation, Benefits & Career Growth

brighthush offers a competitive hourly wage ranging from $16 to $19, with performance‑based incentives and opportunities for advancement. While specific benefits may vary by location, eligible employees can expect:

• Comprehensive health, dental, and vision insurance plans.
• Retirement savings options, including 401(k) matching contributions.
• Paid time off, holidays, and flexible scheduling to support work‑life balance.
• Professional development resources such as tuition reimbursement, certification programs, and internal training academies.
• Mentorship programs that connect new hires with seasoned veterans and military‑affiliated colleagues.
• Employee assistance programs (EAP) offering counseling, financial planning, and wellness resources.
• Recognition awards that celebrate exceptional service, teamwork, and innovation.

Career pathways at brighthush are designed to be transparent and merit‑based. High‑performing Customer Service Representatives can progress to Team Lead, Quality Assurance Analyst, Operations Supervisor, or specialized roles in claims, underwriting, or sales. The organization’s commitment to internal mobility ensures that talent is nurtured and promoted from within.

Why Join brighthush?

At brighthush, you become part of a purpose‑driven community that values the discipline, leadership, and resilience you cultivated during military service. Our inclusive culture celebrates diversity, encourages continuous learning, and rewards initiative. By joining our remote workforce, you gain:

• Access to a global network of professionals who share your commitment to excellence.
• Opportunities to work on real‑world challenges that impact millions of customers worldwide.
• A supportive environment that recognizes the unique experiences of veterans and military families.
• Flexibility to balance personal commitments while contributing to a thriving, technology‑forward organization.

How to Apply

If you meet the qualifications and are ready to bring your dedication, problem‑solving expertise, and customer‑focused mindset to brighthush, we encourage you to submit your application today. Click the link below, complete the brief questionnaire, and attach your resume. Our recruiting team will review your submission and contact you for the next steps.

Apply to This Position

Closing Statement

brighthush is proud to partner with veterans, service members, and their families to create rewarding careers that honor your service and leverage your strengths. Join us, and help shape the future of customer experience while building a fulfilling, long‑term career path. We look forward to welcoming you to the brighthush family.