Process Server Performance Specialist-Proof Team

Please note - Only internal applicants (current ABC Legal employees) will be considered for this vacancy. About ABC Legal Services: - ABC Legal Services is proud to be the national leader in service of process. - We are a team of 1,000 and growing, with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. - Seattle is our home and headquarters. - We've been successful in this unique business for over 30 years and continue to advance our technology and business processes to stay years ahead of the competition. - Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach. Job Overview: - The Process Server Performance Proof Team sits at the intersection of support and compliance, ensuring that proofs of service submitted by field servers are accurate, legally sufficient, and returned in a timely manner. - This team acts as the front line for reviewing proof documentation, coaching servers on correct completion, and resolving problem documents before they become case-jeopardizing errors. - This is not a document-processing or e-filing role; it's a performance and compliance-driven function focused on getting proofs right and getting servers the feedback they need to improve. - This position is remote but located in Montana, North Dakota, Kansas, Oklahoma, Iowa, Arkansas, Michigan, Wisconsin, Indiana, Kentucky, North Carolina, South Carolina, Virginia, Louisiana, Mississippi, Alabama, Florida. What You'll Do - Proof Review & Compliance - Review affidavits/certificates of service submitted by field servers for accuracy, confirming that names, addresses, dates, times, and manner of service are correctly documented and legally sufficient - Ensure proofs meet the specific formatting and content requirements of the jurisdiction where the case is filed, understanding that rules vary significantly by state and even by county - Identify notary-related errors on submitted proofs and advise servers when a document requires notarization (note: this team does not coordinate with notaries directly) - Server Coaching & Escalation Handling - Serve as the escalation point for "problem documents" — proofs that come in with errors — and work to get them corrected - Provide direct coaching and feedback to servers when proofs are completed correctly or incorrectly, helping build long-term accuracy and reduce recurring errors - Follow up on failed service attempts and court clerk rejections, guiding servers through correction and resubmission - Reporting & Performance Tracking - Run and work through regular reports on a daily basis - Track individual server performance to identify trends and areas needing improvement - Manage secondary reports as applicable - Conduct direct outreach to servers regarding proofs that have not yet been returned (100+ daily outreach volume) - Review Skye logs in full and follow them closely, staying on top of document and service edits to quickly understand the current status of a case - Collaboration - Collaborate on large-scale projects with the team and cross-functionally with other departments What We're Looking For - Strong attention to detail, with the ability to spot inconsistencies in legal documentation - Comfort with high-volume, repetitive daily outreach and follow-up - Ability to interpret and apply jurisdiction-specific rules that vary by state and county - Clear, constructive communication skills — this role involves ongoing coaching and feedback with field servers - Comfort working within reporting tools and logs (e.g., Skye) and quickly parsing edits/changes - A support-and-compliance mindset: equal parts helping servers succeed and holding the line on accuracy standards - Ability to manage competing priorities across daily reports, outreach, escalations, and project work We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today! Benefits: - Health, Dental, Vision insurance - 401(k) with company matching - Paid time off - 7 Paid company holidays - 4 Floating holidays per-year - Life Insurance and AD&D Insurance - Long Term Disability - Health Care Reimbursement - Flexible Spending Account - Dependent Care Flexible Spending Account - EAP (Employee Assistance Program) - Pet Insurance Pay Range: $15.00 to $17.00 per hour Schedule - Full-Time Please note - Only internal applicants (current ABC Legal employees) will be considered for this vacancy.