Product Quality & Support Specialist
Company: Auction AI Position: Product Quality & Support Specialist (QA & Customer Success) Location: Remote Type: Ongoing, part-time or full-time depending on experience and availability Working Hours: Must be available for agreed overlap with US business hours About Auction AIAuction AI is building technology that helps automotive auctions manage their operations more efficiently, from vehicle intake and inventory management to the workflows that keep auction teams moving. As our platform grows, we're expanding the team responsible for ensuring that everything works the way it should. We're looking for someone who's curious, organized, technically comfortable, and willing to learn our platform inside and out. You don't need to be a software developer. You do need to be someone who enjoys figuring out how things work. What You'll Be Doing Explore and test the Auction AI platform, learning how different features and workflows connect. Test new updates and features before they're released. Identify, reproduce, and document bugs and unexpected behavior. Help distinguish actual software issues from user errors and feature requests. Assist customers with navigating the platform and resolving common issues. Work with our development team to communicate findings and verify fixes. Maintain clear testing records, troubleshooting guides, and workflow documentation. Use AI-assisted tools to research and better understand application behavior. Help improve the overall experience for Auction AI users. What We're Looking ForStrong computer skills and confidence using web-based applications. Excellent written and spoken English. Great attention to detail and problem-solving ability. Patience when helping people troubleshoot problems. Ability to learn new systems independently. Comfortable working with AI tools such as ChatGPT or Claude. Ability to follow structured processes and document findings clearly. Reliable internet connection and computer. Willingness to participate in an intensive initial two-week training program. Bonus SkillsExperience with any of the following is an advantage, but not a requirement: Software quality assurance or application testing Customer support or technical help desks GitHub, ClickUp, or similar project management tools Screen recording and bug reporting Automotive auctions, inventory management, or operational software What Success Looks LikeYou'll become someone who understands Auction AI well enough to recognize when something isn't working correctly, explain how the platform is supposed to behave, and help our team deliver a more reliable experience.