Product Support Engineer

This is a Fully Remote Job 1. About Our Client: This organization operates in the medtech industry, focusing on advancing a non-invasive sonic beam therapy based on histotripsy. It addresses the challenge of treating liver tumors non-invasively and is expanding its technology into additional indications such as kidney, pancreas, prostate, neuro, and women''s health, targeting significant underserved areas in human health. The organization has progressed from initial market entry to commercial expansion, reimbursement efforts, and ongoing clinical and pipeline development. 2. About the Opportunity: The Product Support Engineer role is critical in ensuring successful product launches and ongoing support for clinical and commercial partners. This position supports engineering efforts in the field, contributes to commercial and clinical activities, and helps maintain effective customer and clinical relationships by resolving product issues and enhancing support resources. 3. Responsibilities: Collaborate with cross-functional teams to support equipment and procedures in commercial, clinical, and pre-clinical settings. Lead engineering support in commercial and customer-facing activities, including field product evaluation and issue resolution. Coordinate with leadership to prioritize work related to commercial products and support. Ensure design documentation complies with design control systems and project deliverables are met. Assist commercial teams in customer engagement plans. Support events such as conferences, tradeshows, meetings, and demonstrations. Provide field support during initial commercial and clinical cases and develop troubleshooting guides. Develop training materials for future product support engineers. 4. Requirements: Bachelor’s degree in Engineering or Life Sciences preferred. 0-2 years of relevant experience, ideally in a hospital or medical device company. Strong communication skills with professionalism and adaptability. Preferred experience in complex systems design, engineering, and product support. Preferred experience supporting product and procedures in commercial and clinical environments. Experience with quality management systems. Willingness to travel up to 75% domestically, including some weekends. 5. Pay Range and Compensation Package: The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors. 6. Benefits & Perks: Health, dental, and vision insurance Life, short-term and long-term disability insurance 401(k) retirement plan Paid time off Equal Opportunity Statement: Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.