Production Support Specialist
Production Support Specialist Remote MUST HAVE SKILLS: JavaScript, API Integration, AI Automation, GCP, GitHub, Pipedream, Braze, Snowflake Required Exp: 5+ Years Role Descriptions: The Growth Development Specialist works directly alongside the Audience Solutions and Automation teams to execute| scale| and release growth-business developments| tools| automations| and AIagentic workflow opportunities across the broader MMC organization. Unlike execution roles scoped to a single campaign playbook| this role sits at the intersection of engineering and growth it builds and deploys against a defined technical roadmap set by Audience SolutionsAutomation leadership| but requires working fluency in code| cloud infrastructure| release governance| and the martech stack to translate that roadmap into deployed| production-grade tooling. This is a build-and-scale role| not an architecture-ownership role the specialist implements| tests| phases| and releases what Audience SolutionsAutomation design| freeing those teams to focus on system architecture| AIagentic strategy| and cross-organizational integration. The role supports both the Solutions and Automation teams and is evaluated on release velocity| codeautomation quality| and reliability of released tools in production Essential Skills: Required KnowledgeWorking proficiency in JavaScript and JSON comfort readingwriting structured data payloads and basic scripting logicFamiliarity with GitHub workflows (branching| pull requests| code review| merge conventions)Familiarity with GCP fundamentals (Cloud Functions| Cloud Run| PubSub| or equivalent services as used by the teams stack)Understanding of release governance concepts environment phasing (devstagingprod)| version control| rollback procedures| and change managementWorking knowledge of Braze| Amplitude| and Snowflake sufficient to build| test| and troubleshoot integrations touching these systemsBasic understanding of API concepts (authentication| requestresponse structure| webhooks) sufficient to integrate and debug agentic workflowsEmerging familiarity with AIagentic workflow concepts (prompt-driven automation| orchestration tools| LLM-in-the-loop processes) does not need to design these systems| but must be able to build| test| and maintain themMinimum SkillsetDevelopment Release ExecutionWriting and maintaining JavaScript-based scriptsfunctions for automation and integration tasksReading| writing| and troubleshooting JSON payloads across API and webhook integrationsManaging code changes through GitHub (branches| PRs| code review participation| mergerelease tagging)Deploying and maintaining servicesfunctions within GCP per team specificationsExecuting phased rollouts (limited release full release) with rollback readinessAutomation Agentic Workflow SupportBuilding| testing| and maintaining Pipedream workflows connecting martech and internal toolsSupporting integration and QA of AIagentic tools (e.g.| Elvex-based or LLM-driven workflows) into existing engagementgrowth systemsMonitoring deployed automations for failures| latency| or data integrity issues and escalatingresolving per runbookMartech Stack FluencyBraze API-level configuration and troubleshooting (campaigns| catalogs| connected content| webhooks) as needed to support automation buildsAmplitude eventproperty structure fluency sufficient to build and validate data flowing into or out of automationsSnowflake querying and validating data flowing between the data lake and downstream toolsautomationsCross-Team CollaborationTranslating SolutionsAutomation specs into working builds without requiring re-scopingParticipating in phased release planning (gono-go checkpoints| staged rollout groups| rollback plans)Maintaining clear technical documentation (runbooks| change logs) for handoff and team continuityNice to HaveExperience with Python or other scripting languages beyond JavaScriptFamiliarity with Elvex or comparable agenticAI orchestration platformsExposure to data governance or data quality frameworks in a martechanalytics contextPrior experience supporting multi-team or multi-stakeholder technical rollouts (not just single-team build