Products Specialist
Company Description
LymphWell, a division of Acute Wound Care is an in-home licensed medical supply company that operates as an extension of a patient’s healthcare team. The organization delivers high-quality wound care dressings, surgical dressings, and hospital-grade compression pumps directly to patients’ homes across the United States. Its services focus on individualized care, education, and guidance to help patients manage wounds and compression therapy at home, reducing infection risk, costs, and procedure time. Acute Wound Care works with Medicare, Medicaid, and commercial insurance and is HQAA-accredited, ensuring compliance with industry standards. Certified compression therapists in Florida oversee device installation and support patients in achieving better health outcomes. Role Description The Products Specialist role is a remote, contract position responsible for supporting patients, caregivers, and healthcare providers in understanding and using Acute Wound Care’s medical products. Day-to-day tasks include explaining product features and appropriate usage, answering product-related questions, and providing clear guidance on compression devices and wound care supplies. The role involves collaborating with internal teams to resolve product issues, documenting customer interactions, and sharing feedback to help improve product offerings and patient experience. The Products Specialist may also assist with educating clinicians and patients on product benefits, coordinating with customer service and sales teams, and ensuring that communications remain compliant with healthcare regulations and company policies.
Qualifications
Product specialization skills, including experience as a Product Specialist or in a similar role with medical supplies or healthcare products. Strong analytical skills to interpret product performance data, identify trends, and provide actionable insights. Clear and professional communication skills, with the ability to explain technical product information in accessible language. Customer service skills focused on empathy, problem-solving, and timely resolution of patient and provider inquiries. Sales-related skills, including product positioning, upselling when appropriate, and supporting the sales team with product knowledge. Familiarity with healthcare or medical device environments; prior experience working with Medicare, Medicaid, or insurance processes is beneficial. Comfort working remotely, with reliable internet access and strong organizational and time-management skills. High school diploma or equivalent required; post-secondary education in healthcare, biology, or a related field is preferred.