Program Manager, EPD Operations

This is a Fully Remote Job About Our Client: The organization operates in the software industry, focusing on secure connectivity solutions that enable users to interconnect devices safely regardless of location. It serves a diverse range of customers from individual hobbyists to multinational corporations, facilitating network protection and access to internal tools. Established in 2019, the organization operates fully remotely and is supported by multiple venture capital firms. About the Opportunity: The PROGRAM MANAGER, EPD OPERATIONS is responsible for enhancing the operational efficiency and collaboration within the Engineering, Product, and Design (EPD) teams. This role drives process improvements and maintains the organizational health of EPD by analyzing trends, managing workflows, and supporting project execution. The position plays a crucial role in aligning cross-functional teams to ensure productivity and operational effectiveness in a remote, early-stage environment. Responsibilities: Manage and improve processes related to bug tracking, incidents, reliability, and escalations. Analyze operational health data to identify trends and areas for improvement. Develop dashboards and reports using tools like Jira and Snowflake for visibility into operational progress. Translate data insights into actionable process changes. Identify and address process gaps within EPD. Support planning activities and maintain consistent project tracking. Facilitate project status, leadership roadmap, and priority reviews. Coordinate across systems, processes, and teams to simplify efforts and resolve conflicts. Assist with various initiatives requiring organizational support. Conduct project retrospectives to evaluate outcomes and suggest improvements. Lead ongoing improvements in business operating procedures to enhance efficiency. Requirements: Experience as a Program Manager or Technical Program Manager working closely with Engineering and Product teams. Background in remote startup environments. In-depth understanding of engineering team operations, workflows, and common friction points. Experience managing operational health processes to improve efficiency. Proficiency in data analysis and dashboard/report creation using Jira and Snowflake. Ability to interpret data trends and implement necessary process changes. Experience supporting planning cycles, project tracking, and review meetings. Comfort working with ambiguity and undefined deliverables. Strong execution focus with an emphasis on hands-on implementation. Experience collaborating with Engineering, Product, and Design leadership. Effective communication skills and ability to provide and receive constructive feedback. Familiarity with Agile methodologies and tools such as Jira, Notion, and GitHub. Understanding of technical engineering practices and security lifecycles. Pay Range and Compensation Package: The pay range and compensation package for this role will be determined based on the candidate's experience, skills, and other relevant factors. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.