Project Coordinator (CST)
Description The Project Coordinator plays a key role within the Customer Success Team, helping ensure customer projects move efficiently from order receipt through commissioning and project closeout. This position serves as a central point of coordination between customers and cross-functional teams including Sales, Engineering, Manufacturing, Supply Chain, Quality, Logistics, Field Service, and Commissioning. The ideal candidate is highly organized, customer-focused, and capable of managing multiple projects simultaneously in a fast-paced, technical environment.
Requirements
Project Execution & Coordination Support Customer Success Project Engineers and Project Managers with active customer projects. Coordinate project activities from purchase order receipt through commissioning. Maintain project schedules, milestones, and action item tracking. Schedule customer kickoff meetings and recurring project update meetings. Track customer deliverables and ensure timely completion of project requirements. Assist with change order documentation and project revisions. Maintain project documentation and customer records. Customer Communication Serve as a primary administrative point of contact for customers throughout project execution. Provide timely updates regarding project status, schedules, shipments, and milestones. Coordinate requests between customers and internal departments. Escalate risks, delays, and customer concerns when appropriate. Internal Collaboration Work closely with Manufacturing, Supply Chain, Logistics, Engineering, Testing, and Commissioning teams. Assist with factory acceptance testing (FAT) scheduling and customer visits. Coordinate shipment readiness and project logistics activities. Support project handoffs between Sales, Customer Success, and Commissioning teams. Reporting & Process Improvement Maintain project dashboards and reporting metrics. Track project milestones, customer feedback, and project health indicators. Support continuous improvement initiatives within Customer Success. Assist in developing and documenting project processes and best practices.
Qualifications
Bachelor's degree or equivalent combination of education and experience. 2-5 years of project coordination, customer success, project administration, operations, or customer-facing experience. Strong organizational and time management skills. Excellent written and verbal communication skills. Experience managing multiple priorities simultaneously. Proficiency with Microsoft Office Suite, particularly Excel, Word, Teams, and Outlook. Strong attention to detail and follow-through.
Preferred Qualifications
Experience supporting renewable energy, power systems, manufacturing, construction, or industrial projects. Experience with ERP, CRM, or project management systems. Familiarity with utility-scale solar, battery energy storage, EV charging, or power conversion equipment. Working knowledge of project management methodologies. Success Factors The ideal candidate will demonstrate: Customer-first mindset Strong sense of ownership and accountability Ability to thrive in a fast-paced environment Excellent follow-up and communication skills Problem-solving and critical thinking abilities Collaborative and team-oriented approach Adaptability and continuous improvement mindset Benefits: 401(k) matching Dental and Vision insurance Disability insurance Employee assistance program Flexible spending accounts Health insurance Life insurance Paid time off Tuition reimbursement EPC Power is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.