Project Manager (Remote)

Position summary The Onboarding Project Manager leads customer implementations for a healthcare SaaS platform supporting surgical scheduling and coordination. This customer-facing role combines project planning, user training, product configuration, and hands-on troubleshooting to help surgical practices adopt new systems and workflows. Implementation responsibilities Manage implementation projects from start to finish, including planning, resource allocation, timelines, milestones, and risk assessment. Work with clients to gather requirements and define project objectives and deliverables. Maintain detailed project plans, lead status meetings, and communicate progress, risks, issues, and action items. Coordinate internal and external stakeholders to keep implementations aligned and on schedule. Identify project risks and resolve obstacles affecting timelines or deliverables. Provide direct customer training and support throughout implementation, including live sessions delivered virtually or in person. Configure product builds and help customers refine requirements, internal controls, settings, and quality checks. Coordinate technical resources to connect the platform with customers' other systems. Partner with development, customer support, and implementation teams to troubleshoot technical issues, improve interoperability, and address customization needs. Document meetings and events, distributing notes and follow-up tasks to relevant stakeholders. Improve implementation processes by identifying opportunities for optimization and applying best practices. Perform additional duties assigned by management. What you'll need Experience working closely with clients. Willingness to train end users, configure product builds, and troubleshoot issues directly throughout implementation. Strong communication, presentation, and interpersonal skills, including the ability to communicate across organizational levels. Ability to manage multiple projects independently and meet deadlines. Strong organizational skills and attention to detail. Ability to quickly understand and apply complex business and technical concepts. Commitment to delivering high-quality customer service. Availability for occasional travel and extended hours as needed. Authorization to work in the United States without sponsorship. Preferred background Familiarity with surgical scheduling and surgical practice workflows is strongly preferred. Project management or SaaS implementation experience is a plus, but is not required.

Benefits

Salary plus commissions or bonus. 401(k) with company match up to 4%. Medical, dental, and vision plans for employees, with employee-paid coverage options for dependents. Long-term disability and life insurance. Home internet and wellness allowances. 10 holidays and 2 holiday eves. 18 days of paid time off and 18 days of sick leave. Additional days off for volunteering (1), birthday celebration (1), and recharge time (3).