PSA Administrator
Description
Dynamic Quest is seeking an experienced PSA Administrator to own and advance our HaloPSA and Autotask platforms.
HaloPSA serves as the system of record for our GovSec/CMMC business, while Autotask supports our Commercial operations. This position will be responsible for standardizing, configuring, documenting, and continuously improving both platforms. Initially, the role will have a strong focus on maturing HaloPSA within GovSec, with responsibilities expanding across both PSA environments over time.
This is a hands-on technical administration role—not a project management position. You will configure, build, document, train, troubleshoot, and own the outcome.
Candidates MUST currently reside and work in the United States. Applicants residing outside of the United States will not be considered for this position.
What You'll Do
- Own day-to-day administration and configuration of HaloPSA and Autotask.
- Build and maintain standardized HaloPSA client templates, including contracts, service catalog items, ticket types, SLAs, custom fields, and onboarding structures.
- Develop client-facing reports, operational dashboards, and CMMC audit/evidence reporting.
- Write and maintain SQL queries supporting HaloPSA reporting.
- Establish configuration standards, change controls, naming conventions, permissions, and release-management practices.
- Administer Autotask contracts, ticket categories, queues, workflows, checklists, forms, and integrations.
- Improve existing Autotask configuration by eliminating outdated structures and aligning the platform with current DQ services.
- Partner with Service Desk, Professional Services, PMO, Finance, GovSec, and other teams to translate business requirements into scalable PSA configurations.
- Support PSA data integration with Microsoft Fabric/Azure for reporting, analytics, and automation.
- Help design integrations between HaloPSA, Autotask, Jira, RMM, documentation, billing, and other systems.
- Support API- and AI-driven automation initiatives within the DQ platform.
- Contribute to the evaluation and potential future consolidation of DQ's PSA platforms.
Requirements
- Current U.S. residency and ability to work within applicable CMMC and federal data-handling requirements.
- Demonstrated HaloPSA administration experience in a production MSP or service organization – required.
- Working knowledge of Autotask PSA, including contracts, ticketing, workflow rules, and reporting.
- SQL proficiency sufficient to write and troubleshoot reporting queries, including joins, filtering, and aggregations.
- Strong understanding of MSP operations, including SLAs, recurring services, contracts, project time, and billable/non-billable work.
- Understanding of APIs, integrations, data structures, and downstream system dependencies.
- Strong documentation and production change-management discipline.
Preferred Experience
Experience with Kaseya/Datto RMM, IT Glue, Jira, Microsoft Fabric, Azure Data Factory, Power BI, CMMC/NIST 800-171, PSA migrations, REST APIs, REWST, PowerShell, or Python is strongly preferred. Experience with AI agents, LLM-based automation, or MCP integrations is also a plus.
Summary
*]:pointer-events-auto R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" dir="auto">Why Join Dynamic Quest?
At Dynamic Quest, we believe great technology starts with great people. We offer a collaborative, forward-thinking environment where employees have the opportunity to make an impact, grow their skills, and help shape how we deliver exceptional service to our clients.
In addition to a competitive salary, this full-time position offers a comprehensive benefits package that includes:
- Quarterly performance-based bonus opportunity
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and company holidays
- Professional development and vendor certification support
- Remote work environment
- Opportunities to work with modern technologies, automation, AI, and evolving MSP platforms
- A supportive, team-oriented culture that values collaboration, innovation, accountability, and continuous improvement
If you enjoy taking ownership, solving problems, and working with a team that is always looking for ways to improve, we would love to hear from you.
Please note: This position requires candidates to currently reside and work in the United States. Candidates residing outside of the U.S. will not be considered.
_:empty]:hidden">Current U.S. residency; HaloPSA administration experience required; working knowledge of Autotask; SQL proficiency; understanding of MSP operations and APIs; documentation and change-management discipline.
Key Responsibilities
- administering PSA platforms
- configuring HaloPSA
- supporting integrations
Skills & Tools
HaloPSA, Autotask, SQL, Microsoft Fabric, Azure, Jira, RMM, Power BI, PowerShell, Python, REWST
Job Details
- Category: Information Technology
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — United States
- Languages: English
Benefits
- 401k matching
- Generous paid time off
- Retirement plan
About Dynamic Quest
A managed service provider offering IT services, cybersecurity, and platform engineering. — Industry: Information Technology