Public Sector Customer Success Manager – Government Account Growth & Strategic Adoption Lead

About brighthush – Pioneering Identity Security for the Modern World

At brighthush, we are on a mission to safeguard people and organizations from AI‑driven identity attacks. In an era where personal and professional data can be harvested from the open and dark web, malicious actors can stitch together digital footprints that enable impersonation, social engineering, and even physical threats. brighthush combats this risk by continuously hunting for exposed identity information, scoring the severity of each exposure, and deploying compensating controls that close the attack path before it can be exploited.

Our technology is trusted by enterprises and government agencies that need to protect executives, employees, and their families from sophisticated, AI‑powered threats. As a remote‑first, fast‑growing startup, we empower our team members to make a tangible impact every day while enjoying the flexibility to work from anywhere in the United States.

Why This Role Matters

The public sector presents unique challenges: lengthy procurement cycles, strict compliance requirements, and a responsibility to protect citizens and elected officials alike. As the Public Sector Customer Success Manager at brighthush, you will be the trusted advisor who ensures our government customers realize the full value of our identity security platform—from rapid onboarding to long‑term adoption and expansion.

This is a rare opportunity to shape a critical function at an early‑stage company, influence product direction with real‑world insights, and grow your career alongside visionary leaders.

Key Responsibilities

End‑to‑End Onboarding

• Lead the kickoff process for new public‑sector clients, guiding them from contract signing to live deployment.
• Coordinate enrollment of elected officials, agency leaders, and staff, ensuring brighthush becomes an integral part of their security posture.
• Develop and deliver customized training sessions, documentation, and best‑practice guides tailored to government workflows.

Public‑Sector Navigation & Renewal Management

• Understand and work within government procurement, contracting, and fiscal‑year budget cycles to keep renewal timelines on track.
• Partner closely with the public‑sector sales lead during handoff, renewal, and expansion phases.
• Collaborate with customer IT and security teams on technical setup, escalating to engineering when deeper expertise is required.

Adoption, Health Monitoring & Retention

• Implement a proactive health‑check framework to monitor usage, adoption metrics, and risk indicators.
• Conduct regular check‑ins and executive briefings to demonstrate ongoing value and address emerging concerns.
• Identify early signs of churn and execute remediation plans to preserve and deepen relationships.

Executive Engagement & Quarterly Business Reviews

• Own the preparation and delivery of Quarterly Business Reviews (QBRs) that showcase impact, ROI, and roadmap alignment.
• Provide one‑on‑one executive debriefs for senior public servants and elected officials, translating technical outcomes into strategic insights.

Account Growth & Expansion

• Continuously assess evolving security needs across agencies and propose additional protection tiers or modules.
• Build compelling business cases that align with budgetary constraints and policy objectives.
• Collaborate with product and marketing teams to pilot new features that address public‑sector pain points.

Customer Advocacy & Product Influence

• Serve as the voice of government customers, delivering field insights to the product team.
• Participate in beta programs, user‑group sessions, and roadmap workshops to ensure brighthush solutions remain ahead of emerging threats.

Essential Qualifications

• 3–5 years of experience in Customer Success, Account Management, or a closely related client‑facing role, with a proven track record of guiding customers from onboarding through renewal and expansion.
• Hands‑on experience working with state, local, or federal government agencies, including familiarity with procurement processes, contracting requirements, and fiscal‑year budgeting.
• Exceptional written and verbal communication skills, capable of presenting to elected officials, agency leaders, and senior stakeholders with confidence and clarity.
• Demonstrated ability to balance relationship building with scalable process implementation and revenue growth.
• Proficiency with a leading CRM platform (e.g., brighthush or similar) to maintain accurate records of account activities, health scores, and pipeline forecasts.

Preferred Qualifications & Nice‑to‑Have Skills

• Direct experience with identity provider solutions such as brighthush, brighthush, or brighthush, including SSO (SAML/OIDC), SCIM provisioning, attribute mapping, and sign‑in troubleshooting.
• Comfort working with REST APIs and webhooks—reading API documentation, testing endpoints in Postman, and handling authentication methods like OAuth and API keys.
• Background in identity management, IT administration, or technical integration support.
• Experience in cybersecurity, privacy, or adjacent regulated industries (e.g., financial services, healthcare, legal consulting).
• Active or prior U.S. government security clearance.
• Relevant certifications such as PMP, CIPP, or CISSP.
• Startup or small‑team experience with a self‑starter mentality and a passion for building processes from the ground up.
• History of delivering white‑glove, high‑touch service to executives and VIPs.

Core Skills & Competencies for Success

• Strategic Thinking: Ability to align security outcomes with agency missions and policy goals.
• Project Management: Skillful at orchestrating cross‑functional initiatives, meeting deadlines, and managing multiple stakeholder expectations.
• Analytical Insight: Comfortable interpreting usage data, health metrics, and risk indicators to drive proactive actions.
• Relationship Building: Proven talent for establishing trust with senior government officials and technical teams alike.
• Adaptability: Thrive in a fast‑moving environment where priorities shift and new threats emerge daily.
• Technical Fluency: Solid understanding of identity security concepts, cloud environments, and API integrations.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is limited only by your ambition. As we scale, you will have the chance to:

• Lead a growing team of public‑sector Customer Success professionals.
• Influence product strategy by championing government‑specific feature requests.
• Participate in industry conferences, webinars, and policy roundtables as a subject‑matter expert.
• Access a robust learning budget for certifications, technical courses, and leadership development.
• Shape the future of identity security for the public sector, leaving a lasting legacy of safer communities.

Compensation, Perks & Benefits

We believe that great work deserves great rewards. While exact salary ranges are competitive and commensurate with experience, our total rewards package includes:

• Comprehensive medical coverage with 100% employer‑paid premiums for employees and 50% for dependents.
• Dental and vision plans with partial employer contributions.
• Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs) to manage out‑of‑pocket costs.
• Free access to brighthush, brighthush, and brighthush for virtual therapy and health advocacy.
• Employer‑paid short‑ and long‑term disability insurance.
• Equity participation in a high‑growth startup.
• 401(k) plan with employer match and immediate vesting (both Traditional and Roth options).
• Generous discretionary paid time off (PTO) and 13 paid holidays—trusting you to take time when you need it.
• AI‑tool stipend for personal and professional use.
• Paid parental leave to support new families.
• Monthly virtual events that foster community, learning, and fun.
• A truly remote‑first environment with flexible work hours.

Our Culture – What It’s Like to Work at brighthush

brighthush is built on a foundation of curiosity, collaboration, and a relentless focus on impact. Our core values include:

• Customer‑First Mindset: Every decision is filtered through the lens of how it protects people.
• Innovation with Integrity: We push the boundaries of AI‑driven security while upholding the highest ethical standards.
• Transparency & Inclusion: Open communication, diverse perspectives, and an inclusive environment are non‑negotiable.
• Ownership & Autonomy: Team members are empowered to own outcomes and experiment boldly.

Our remote‑first model means you can work from any U.S. location, with regular virtual coffee chats, quarterly in‑person meetups (when possible), and a supportive leadership team that values work‑life harmony.

Commitment to Diversity, Equity & Inclusion

We recognize that diverse teams drive better outcomes. brighthush is dedicated to building an authentic, inclusive workforce where every individual—regardless of race, gender, sexual orientation, disability, veteran status, or background—feels valued and empowered to contribute.

If you don’t meet every single requirement but are excited about the mission, we strongly encourage you to apply. Your unique experiences may be exactly what we need to enrich our team.

Ready to Make a Difference?

If you are passionate about protecting public servants, love navigating the intricacies of government procurement, and thrive in a fast‑moving, mission‑driven environment, we want to hear from you. Join brighthush and become a pivotal part of a team that is redefining identity security for the public sector.