Radiology Scheduler | Remote

This is a Fully Remote Job About Our Client: The organization operates within the healthcare service sector, addressing the challenges of patient scheduling and coordination for diagnostic and specialty care services. It facilitates efficient access to various imaging and medical procedures by managing appointment logistics and patient communication across multiple service lines. About the Opportunity: The RADIOLOGY SCHEDULER plays a critical role in enhancing patient access and experience by managing high-volume scheduling and coordination of diagnostic imaging and specialty services. This position ensures seamless appointment management while maintaining compliance with privacy standards, directly contributing to the organization's ability to deliver timely and compassionate patient care. Responsibilities: Manage inbound and outbound patient interactions for scheduling and coordination of diagnostic imaging services. Schedule, reschedule, cancel, and confirm appointments across imaging and specialty service lines. Respond to patient inquiries regarding services, appointment details, preparation instructions, and insurance verification. Document all patient interactions and appointment details accurately in relevant systems. Review patient orders and referrals to schedule according to established protocols. Navigate multiple scheduling and CRM systems efficiently. Communicate professionally with patients, providers, and internal teams to coordinate care. Demonstrate empathy and active listening during patient interactions. Follow established workflows and call protocols. Identify and resolve patient concerns to meet service expectations. Maintain productivity and quality in a fast-paced contact center environment. Adhere strictly to HIPAA and privacy regulations. Participate in training and coaching sessions to enhance performance. Maintain reliable attendance and schedule adherence. Perform additional duties as assigned. Requirements: High school diploma or GED. At least six months of experience in a healthcare contact center, patient access, or customer service environment, with direct experience scheduling medical appointments, preferably in diagnostic imaging or specialty care. Experience working from home in a private, secure, HIPAA-compliant environment. Strong verbal communication skills, demonstrating empathy and professionalism. Familiarity with contact center performance metrics and ability to meet standards. Ability to adhere to assigned schedules and flexibility to adjust shifts as needed. Capability to manage multiple systems and tasks concurrently. Attention to detail and adherence to protocols. Problem-solving skills for customer inquiry resolution. Basic computer skills, including proficiency with Windows, Outlook, Teams, and CRM or scheduling software. Pay Range and Compensation Package: The wage for the Customer Service Representative role is $16.00 per hour. Benefits & Perks: Health insurance Dental insurance Vision insurance 401(k) plan with company match Paid time off and holidays Flexible spending accounts Employee wellness programs Career development opportunities Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.