Real Estate Virtual Assistant – Property Management & Airbnb Operations Specialist (10 Hours / Week, UK Time)

About brighthush

brighthush is a forward‑thinking real‑estate technology company that is redefining how properties are managed, marketed, and experienced. With a portfolio that spans luxury rentals, short‑stay accommodations, and commercial real‑estate solutions, we empower property owners and travelers alike with seamless, data‑driven tools and world‑class customer service. Our culture is built on innovation, collaboration, and a relentless focus on delivering exceptional value to our clients and partners.

Position Overview

We are looking for a highly organized, tech‑savvy Real Estate Virtual Assistant to join our dynamic team on a part‑time basis. This role is ideal for a self‑motivated professional who thrives in a fast‑paced environment, enjoys juggling multiple priorities, and is passionate about real‑estate operations and hospitality. You will work closely with our property managers, marketing team, and client support staff to ensure that every listing, reservation, and client interaction runs smoothly.

Key Responsibilities

• Client Communication & Support – Manage inbound emails, phone calls, and instant messages from property owners, guests, and internal stakeholders. Provide timely, courteous, and professional responses.
• Travel & Logistics Coordination – Book flights, accommodations, and ground transportation for team members and clients, ensuring cost‑efficiency and compliance with company policies.
• Calendar & Meeting Management – Maintain and update calendars for multiple executives, schedule virtual meetings, and record minutes when required.
• Database & CRM Maintenance – Keep the client database up‑to‑date, ensuring accurate contact information, property details, and communication logs.
• Airbnb & Short‑Stay Platform Management – Create, edit, and optimize new listings on Airbnb and other short‑stay platforms; manage booking inquiries, confirmations, and guest communications.
• Guest Support – Assist guests with booking details, local information, and post‑stay follow‑ups to enhance satisfaction and encourage repeat bookings.
• Market Research & Analysis – Conduct research on local market trends, competitor pricing, and seasonal demand to inform pricing strategies and marketing campaigns.
• Presentation & Reporting – Design visually appealing presentations and reports using Canva, PowerPoint, or Google Slides to share insights with the leadership team.
• Project Coordination – Support basic project management tasks, including task assignment, progress tracking, and status reporting using tools such as Asana or Notion.
• Ad‑Hoc Tasks – Take on additional responsibilities as assigned, demonstrating flexibility and a proactive mindset.

Essential Qualifications

• Proven experience as a General Virtual Assistant, Real Estate Assistant, or a similar role.
• Strong familiarity with cloud‑based productivity suites (GSuite, Microsoft Office 365) and collaboration tools (Zoom, Slack, Asana, Notion).
• Hands‑on experience managing Airbnb listings and other short‑stay platforms (e.g., Booking.com, Vrbo).
• Proficiency in word‑processing and spreadsheet software; ability to create detailed reports and dashboards.
• Excellent command of written and spoken English; adept at crafting clear, concise communication across multiple channels.
• Highly organized, detail‑oriented, and capable of prioritizing multiple tasks in a fast‑moving environment.
• Strong sense of confidentiality and integrity when handling sensitive client information.
• Self‑starter with a diligent work ethic and a passion for continuous improvement.

Preferred Qualifications

• Experience in the hospitality or short‑stay rental industry.
• Knowledge of pricing optimization tools and dynamic pricing strategies.
• Basic graphic design skills for creating marketing assets.
• Previous exposure to real‑estate CRM systems (e.g., Salesforce, HubSpot).
• Fluency in additional languages (e.g., Spanish, French, German) is a plus.

Skills & Competencies

• Exceptional time‑management and multitasking abilities.
• Strong analytical mindset with the ability to interpret data and translate insights into actionable recommendations.
• Excellent interpersonal skills, capable of building rapport with clients, guests, and internal teams.
• Proficiency in digital tools: Google Workspace, Microsoft Office, Canva, Zoom, Slack, Asana, Notion.
• Adaptability to evolving technology and processes.
• Commitment to delivering high‑quality work with minimal supervision.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Real Estate Virtual Assistant, you will:

• Gain exposure to the full spectrum of property management, from acquisition to guest experience.
• Develop expertise in data‑driven pricing, marketing analytics, and customer relationship management.
• Participate in cross‑functional projects that influence product development and strategic initiatives.
• Access to ongoing training, webinars, and industry conferences to keep your skills sharp.
• Potential to transition into roles such as Operations Coordinator, Marketing Specialist, or Project Manager.

Work Environment & Company Culture

brighthush offers a flexible, remote‑first culture that values work‑life balance and autonomy. You will work with a collaborative team that celebrates creativity, embraces diversity, and encourages open dialogue. Our core values—innovation, integrity, and customer obsession—guide every decision we make.

Compensation & Benefits

While the role is part‑time (10 hours per week), we offer a competitive hourly rate commensurate with experience. Additional benefits include:

• Flexible scheduling aligned with UK time zones.
• Access to a comprehensive digital benefits package (health, wellness, and professional development resources).
• Paid time off for holidays and personal days.
• Opportunity to earn performance bonuses based on key metrics.
• Regular team virtual events and networking opportunities.

How to Apply

If you are a proactive, detail‑oriented professional ready to contribute to a growing real‑estate tech company, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for this role.