Regional Technician Trainer – NorthEast, TriState Area

Job Description:

• Onboard new technicians, including safety, technical, and customer service training
• Partner with branch managers and field service managers on technician onboarding
• Standardize onboarding processes and timelines across regional branches
• Deliver classroom training programs for technicians
• Conduct ride-along and field training sessions
• Provide instruction on generator maintenance, troubleshooting, diagnostics, repairs, and best practices
• Evaluate technician competency and identify additional training needs
• Develop accelerated training pathways and standardized training materials
• Coach and mentor technicians through career development and technical skills progression
• Maintain a technician skills matrix covering competency levels, certifications, and training gaps
• Assess current technicians for eligibility for advancement
• Conduct field quality audits and post-repair reviews
• Identify recurring technical issues and recommend training initiatives
• Reinforce safety policies and procedures and ensure technicians have required PPE and safety equipment
• Conduct safety audits and field observations
• Provide training on OSHA requirements, safe work practices, and company safety standards as requested
• Assist with safety incident investigations and corrective actions
• Perform preventive maintenance and repair work alongside technicians in the field
• Assist with complex troubleshooting and repairs
• Serve as a technical resource for Field Service Managers, Dispatch, and Operations personnel
• Reinforce service quality, workmanship, professional customer communication, and customer service expectations
• Track onboarding progress and training completion
• Monitor and report time-to-competency metrics
• Provide management feedback on technician performance, skill development, and training needs
• Recommend improvements to onboarding, training programs, and operational processes
• Maintain training records and certification documentation
• Travel within the assigned region and work overtime as needed

Requirements:

• Prior experience as a high-level service technician, preferably with generators or related mechanical/electrical equipment
• Experience training, mentoring, or coaching technicians in a field service environment
• Experience managing or coordinating training and onboarding programs across multiple branch locations preferred
• Strong knowledge of generator maintenance, troubleshooting, diagnostics, and repair procedures
• Working knowledge of OSHA requirements and safe work practices
• Ability to evaluate technician competency and identify training needs
• Ability to develop and deliver training materials and programs in both classroom and field settings
• Strong interpersonal and communication skills, both oral and written
• Organizational skills and ability to maintain accurate training records and documentation
• General computer skills, including Microsoft products and training/LMS software
• Ability to travel extensively across the assigned region
• Ability to travel within the assigned region as required to support field training and onboarding
• Ability to perform physical requirements including lifting small objects constantly, 20-pound objects frequently, and 20–50-pound objects occasionally; climbing ladders, stairs, and ramps; walking; and hearing and speaking requirements
• Regular, consistent attendance is mandatory

Benefits:

• Company vehicle
• Computer equipment
• Mobile phone
• Company credit card
• Required PPE and safety equipment
• Uniforms
• Company-issued tools
• Reasonable accommodation for individuals with disabilities
• Overtime as needed