Remote Account Development Representative – Existing Customer Success & Revenue Growth Specialist – $22/hr + Performance Bonuses

About brighthush

brighthush is a forward‑thinking technology partner that empowers businesses to unlock the full potential of their customer relationships. With a legacy that dates back to 1988, we have evolved from a boutique sales consultancy into a global provider of inside sales, account management, and inbound support solutions. Our mission is simple: to help companies grow revenue by turning existing customers into long‑term advocates.

Operating from a vibrant, distributed workforce of over 1,000 professionals, brighthush blends deep industry expertise with cutting‑edge tools such as Salesforce, Microsoft Copilot, and AI‑driven outreach platforms. We pride ourselves on a culture that values curiosity, collaboration, and continuous learning. Whether you’re a seasoned sales veteran or a fresh graduate with a passion for customer success, brighthush offers a dynamic environment where your ideas can shape the future of sales technology.

Why Join brighthush?

At brighthush, you’ll experience a blend of autonomy and support. Our remote‑first model means you can work from anywhere in the United States, while our collaborative culture ensures you never feel isolated. We provide:

• Competitive base pay of $22 per hour, plus performance‑based bonuses that reward your impact.
• Full‑time remote work with flexible scheduling to accommodate your lifestyle.
• Access to industry‑leading tools and training programs that keep you ahead of the curve.
• Regular mentorship sessions with senior leaders and peer learning circles.
• Health, dental, and vision coverage, along with a generous paid‑time‑off policy.
• Annual company retreats and team‑building events that celebrate our collective achievements.

Role Overview

As a Remote Account Development Representative at brighthush, you will be the catalyst that transforms existing customer relationships into new revenue streams. You’ll own a portfolio of accounts, engage in strategic outreach, and collaborate closely with our sales and support teams to identify upsell and cross‑sell opportunities. Your success will be measured by the growth you generate for our clients and the value you add to their journey with brighthush.

Key Responsibilities

• Account Management: Own a defined territory of existing customers, maintaining a deep understanding of their business objectives, challenges, and product usage.
• Strategic Outreach: Design and execute personalized outreach campaigns using email, LinkedIn, and phone to uncover new opportunities and nurture relationships.
• Revenue Growth: Identify upsell, cross‑sell, and renewal opportunities, collaborating with the sales team to close deals that increase account value.
• Data‑Driven Insights: Leverage Salesforce and other analytics tools to track engagement, forecast revenue, and report on key metrics.
• Collaboration: Work hand‑in‑hand with Customer Success, Marketing, and Product teams to align messaging and deliver a seamless customer experience.
• Continuous Learning: Stay current on industry trends, product updates, and competitive landscape to provide informed recommendations to clients.
• Process Improvement: Contribute to the refinement of outreach scripts, playbooks, and best‑practice guidelines that elevate team performance.

Essential Qualifications

• Minimum 1 year of B2B sales or account management experience, preferably in a SaaS or technology environment.
• Proven track record of managing a portfolio of accounts and driving revenue growth.
• Strong communication skills, both written and verbal, with the ability to articulate complex solutions to diverse stakeholders.
• Comfortable navigating multiple systems, including Salesforce, Microsoft Copilot, and online product catalogs.
• Self‑motivated, results‑oriented, and able to thrive in a remote, high‑performance culture.
• Located in the United States (no specific state requirement beyond U.S. residency).

Preferred Qualifications

• Experience with AI‑driven outreach tools and data‑centric sales methodologies.
• Background in customer success or support roles, with a deep understanding of the customer lifecycle.
• Knowledge of the technology consulting industry and familiarity with the challenges faced by mid‑market enterprises.
• Advanced proficiency in Microsoft Office Suite, especially Excel for data analysis and reporting.
• Prior experience working in a remote or distributed team environment.

Skills & Competencies

• Relationship Building: Ability to establish trust and rapport quickly with C‑level executives and decision makers.
• Strategic Thinking: Capacity to see the big picture and align account strategies with broader business goals.
• Analytical Acumen: Strong data interpretation skills to identify trends, forecast revenue, and make evidence‑based decisions.
• Adaptability: Comfortable pivoting between multiple accounts, priorities, and tools in a fast‑moving environment.
• Collaboration: Team player who values cross‑functional input and fosters a culture of shared success.
• Time Management: Excellent organizational skills to manage a high volume of outreach while maintaining quality.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As an Account Development Representative, you will have clear pathways to advance into senior account management, sales leadership, or product strategy roles. We invest heavily in professional development through:

• Monthly skill‑building workshops covering advanced sales techniques, negotiation, and data analytics.
• Access to an internal learning portal with courses on AI, cloud technologies, and customer success frameworks.
• Mentorship programs pairing you with senior leaders who provide guidance, feedback, and career coaching.
• Annual performance reviews that identify growth opportunities and align your goals with the company’s strategic objectives.

Work Environment & Culture

brighthush’s culture is built on transparency, innovation, and a genuine commitment to employee well‑being. Key highlights include:

• Fully remote work model with optional co‑working spaces in major U.S. cities.
• Weekly “virtual coffee” sessions that bring together teams across departments.
• Inclusive hiring practices that celebrate diversity of thought, background, and experience.
• Recognition programs that celebrate both individual and team achievements.
• Community outreach initiatives that encourage employees to give back through volunteerism and philanthropy.

Compensation & Benefits

We offer a competitive compensation package designed to reward performance and support your lifestyle:

• Base Pay: $22 per hour, paid bi‑weekly.
• Bonuses: Quarterly performance bonuses tied to revenue targets and customer satisfaction metrics.
• Health & Wellness: Comprehensive medical, dental, and vision plans, including telehealth services.
• Paid Time Off: Generous PTO policy, including sick leave, vacation, and personal days.
• Retirement Plan: 401(k) with company match to help you plan for the future.
• Professional Development: Annual stipend for conferences, certifications, and continuing education.
• Technology Allowance: Home office stipend to ensure you have the tools you need to succeed.

Ready to Make an Impact?

If you’re a driven, customer‑centric professional who thrives in a remote, high‑energy environment, brighthush invites you to join our team as a Remote Account Development Representative. This role offers the chance to shape the future of customer success, grow your career, and earn a rewarding compensation package—all while working from the comfort of your own home.

Take the next step in your career. Apply today and help us turn existing customers into lasting partners.