[Remote] Account Executive

Note: The job is a remote job and is open to candidates in USA. Intradiem provides Dynamic Workforce Orchestration solutions that connect people, technology, and real-time data to improve customer experiences and support employees. The Account Executive will generate and qualify opportunities, manage complex enterprise sales cycles, build executive relationships, close new-logo business, and maintain pipeline coverage while selling solutions to contact center, back-office, and structured workforce organizations.

Responsibilities

• Responsible for recognizing opportunities and turning leads into long-lasting partnerships
• Conduct customer prospecting as required to generate leads and ensure consistent pipeline coverage
• Partner with Inside & Outside Sales Representatives to establish strategic prospecting & lead generation cadence
• Responsible for facilitating customer Qualification, discovery, business case presentations and executing the end-to-end new logo sales process
• Close new logo business in assigned accounts to achieve quota
• Research assigned accounts and develop structured and well thought out organizational charts and target contacts by target persona
• Present research to sales leadership
• Develop and execute approved plans to create awareness, engagement and opportunities within target accounts
• Understand the customer’s contact center, back office & structured workforce challenges, priorities and strategic roadmap while aligning Intradiem’s Solutions to meet customer needs
• Develop and foster relationships with key decision makers and contact center / back office / structured workforce leaders and demonstrate contact center and Intradiem solution value competency and expertise
• Execute strategy across all opportunities to engage with VITO (Very Important Top Officer)
• Conduct interactive discovery meetings and align Intradiem’s value with the target account’s priorities and challenges, while positioning Intradiem as a strategic partner
• With the assistance of Sales Leadership, coordinate complex sales cycles and employ effective team selling strategies to gain budget, priority and momentum across a range of sponsors and stakeholders, including contact center, executives and IT
• Partner with and help multiple sponsors and stakeholders overcome internal obstacles, blockers and objectives to successfully help them purchase Intradiem’s solution
• Be competent regarding contact center operations and Intradiem’s Dynamic Workforce Optimization solution, vision and roadmap
• Ensure regular Salesforce updates and all other sales cadences are strictly adhered to across all accounts
• Build and maintain Pipeline coverage of minimum of 5x quota
• Manage a new bookings quota and participate in account planning and forecast reviews
• Travel up to 25%
• Conduct all business in accordance with Intradiem’s policies and procedures
• Perform all other duties as assigned

Skills

• Bachelor's degree in Business, Sales, or a related field
• 10 + years of SaaS sales experience pertaining to Contact Centers, Back Office and structured workforces; minimum 5 years experience selling solutions into Back Office environments
• Demonstrated sales experience within mainstream CCaaS provider
• Established track record of building relationships with VITO and C-Suite decision-makers and influencing executive-level stakeholders on high-value, strategic initiatives
• Demonstrated experience in understanding & leveraging AI – both in terms of Contact Center / Back Office applications & as it pertains to being a successful Account Executive (signal-based lead generation, reporting, VITO outreach, etc…)
• Initial success in an enterprise software sales environment, with excellent communication and sales skills
• Demonstrated competency in sales, market research and business skills
• Customer oriented with an ability/willingness to sell value through a Consultative Selling approach
• Ability to understand sales barriers and overcome hurdles to close business
• Effective verbal and written communication skills with the ability to credibly present recommendations at senior levels in the organization
• Motivated, goal oriented with the proven ability to work with minimal direction and maintain a high level of collaboration across internal teams
• Possesses a high degree of honesty, integrity and ability to maintain confidentiality
• Organizational and follow up skills, problem solving and analytical skills
• A track record of success and results
• Open-minded, love to learn, grow and improve every day
• Cross-functional, team player who fits into Intradiems “People first culture” – people like working with you
• Self-motivated, confident, proactive, and highly organized
• Candidates must have the legal right to work in the country where the role is based at the time of application
• Direct Contact Center & Back-Office operational experience is also preferred

Benefits

• Remote work in the US
• People-first culture with trust, respect, and flexibility

Company Overview