[Remote] Account Manager

Note: The job is a remote job and is open to candidates in USA. Amerit Fleet Solutions is hiring an Account Manager to manage customer accounts covered by fleet maintenance agreements and support customers’ long-term success. The role oversees account performance, reporting, customer communications, internal and client relationships, and opportunities for account growth.

Responsibilities

• Key contact and trusted advisor for account relationships, including all business partners within Amerit and our client
• Understand all relevant work orders and contract documents active between Amerit and client, and ensure the business is operating within the confines of all agreements
• Consistently track Segment KPIs and present results and trends
• Identify risk areas and present them to the General Manager
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress and forecasting account metrics and initiatives; daily/weekly/monthly/quarterly to internal and external stakeholders
• Assist with high severity requests or issue escalations as needed
• Support Amerit’s Fleet Managers
• Travel 20%

Skills

• Proven work experience as a national account manager or key account manager
• Demonstrable ability to communicate, present and influence credibly and effectively at all levels of the organization, including the field, executive and C-level
• Proficient in MS Excel experience and MS Office to create and present reports
• Experience in processing billing, invoices, work orders and fleet repairs
• Experience in delivering client-focused solutions based on customer needs
• Proven ability to manage multiple account management projects at a time while paying strict attention to detail
• Excellent customer service skills
• Excellent listening, negotiation, and presentation skills
• Excellent verbal and written communications skills
• Must be a self-starter and can work independently
• BA/BS degree in Business Administration or relevant field
• Preferably within an equipment fleet business
• Preferred experience with an industrial or manufacturing customer segment
• Fleet maintenance experience a plus

Benefits

• Bonus potential
• Remotely based position
• Full benefits within 30 days
• Medical, dental, vision, prescription drug coverage, life insurance, disability insurance
• 401(k) match program
• Paid vacation, holidays, and sick time
• Boot and prescription safety glasses reimbursement
• Career and learning development with an extensive training program through our Amerit University
• Employee referral program, up to $1,000 bonus
• ASE certification program with fee reimbursement and bonus
• Employee recognition platform that includes opportunities to redeem points for merchandise
• Employee Assistance Program (EAP)
• 24/7 nurse triage line
• Employee discounts on cell phone service and entertainment tickets
• Employee resource groups (ERGs) that foster inclusion
• Wellness and fitness programs through our providers

Company Overview