[Remote] Account Manager - Analyst

Note: The job is a remote job and is open to candidates in USA. CVS Health is hiring an Account Manager - Analyst to serve as the main client contact and oversee day-to-day pharmacy benefit manager (PBM) operations. The role coordinates client requests with internal teams, manages issue resolution, and supports timely delivery and client performance guarantees.

Responsibilities

• As an Account Manager, you are considered the clients main point of contact and are responsible for overseeing all their day-to-day PBM operations
• Account Managers act as the liaison between clients and cross-functional internal teams and are responsible for ensuring timely/successful delivery of client requests
• Excellent communication skills are required to ensure we understand our client’s needs and can build long-lasting, mutually beneficial relationships with our key business stakeholders
• Additionally, Account Managers are expected to demonstrate a high-level client service through the execution of accuracy, responsiveness, reliability, and professionalism on all interactions
• This will include managing the resolution status of routine to complex requests related to our clients' business requirements; including but not limited to:
• Issue tracking - Engaging internal departments and client resources to work on outstanding issues from start to resolution while providing routine updates to the client
• Driving Practical & Creative Solutions – Critically thinking about complex situations to find optimal outcome
• Engaging Appropriate Resources – Discuss information at varying degrees of complexity, at varying stages of progression, and engage internal or client resources best appropriate to drive issue resolution
• Work within Deadlines and Client Guarantees- Drive resolution within a timely manner and ensure that all Client Performance Guarantees are met

Skills

• 4 years of experience in a client services-based environment or previous account management experience
• Excellent organizational skills
• Excellent verbal and written interpersonal communication skills
• Strong problem solving and critical thinking skills
• Able to be on camera for meetings with reliable attendance
• Bachelor's Degree or equivalent work experience required
• Prior Healthcare experience managing insurance, healthcare, or benefit accounts
• Experience with Medicaid, Commercial, and/or Medicare Part D Plans

Benefits

• Eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
• This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families.
• Medical, dental, and vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources, based on eligibility

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