[Remote] Account Manager | FBO & Airport Solutions

Note: The job is a remote job and is open to candidates in USA. World Fuel is seeking an Account Manager to support its FBO & Airport Solutions team. The role manages customer relationships, resolves account issues, delivers reporting and business insights, and collaborates across internal teams to support customer initiatives and account growth.

Responsibilities

• Serve as a trusted partner to FBOs, airports, and aviation customers throughout North America
• Build and maintain strong customer relationships while delivering exceptional service
• Proactively identify customer needs and coordinate solutions across internal teams
• Investigate and resolve customer inquiries related to billing, service issues, pricing, and account support
• Prepare and deliver customer, sales, and operational reporting
• Analyze competitive pricing and market trends
• Identify opportunities to improve customer satisfaction, retention, and account performance
• Provide insights and recommendations that support business growth and customer success
• Partner closely with Sales, Client Support, Bulk Operations, and FASST teams to support customer initiatives and account growth
• Ensure customer setups, pricing requests, payment processes, and account maintenance activities are completed accurately and efficiently
• Support projects that improve business processes and enhance the customer experience
• Develop expertise across World Fuel's aviation products and services
• Stay informed on industry trends, customer needs, and internal process updates
• Serve as a resource for customers and internal stakeholders

Skills

• 2-3 years of experience in aviation, account management, customer service, sales support, customer success, or a related field
• Strong relationship-building and customer service skills
• Excellent communication and problem-solving abilities
• Ability to manage multiple priorities in a fast-paced environment
• Strong organizational and time management skills
• Self-motivated with the ability to work independently and collaboratively
• Microsoft Office Suite, especially Excel and PowerPoint
• Customer service and account management experience required
• Strong analytical and reporting capabilities
• Aviation industry experience, particularly with FBOs, airports, flight operations, or aviation services
• Experience supporting customer accounts or sales teams
• Experience working with CRM systems and reporting tools
• Salesforce CRM, Oracle, and Tableau experience preferred

Benefits

• Enjoy a flexible remote work environment.
• Gain exposure to sales, account management, operations, and commercial aviation.
• Grow your career within a highly respected aviation organization.

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