[Remote] Account Manager, Majors

Note: The job is a remote job and is open to candidates in USA. Axon is hiring an Account Manager focused on major law enforcement accounts to drive strategic growth and support public safety transformation. The role co-owns revenue goals, builds customer relationships, coordinates cross-functional teams, and supports successful adoption of Axon’s solutions.

Responsibilities

• Close new business and expansions across a territory of major city police departments and county sheriff’s offices
• Build and manage a long-term growth pipeline; maintain accurate forecasts in Salesforce (stage, close date, next steps)
• Co-own a quota alongside a Key Account Leader; all closed revenue is team-attributed
• Build and expand multi-threaded relationships with senior agency stakeholders
• Identify whitespace, align Axon solutions to customer priorities, and execute on territory growth plans
• Participate in executive meetings and QBRs to reinforce value, gather feedback, and uncover new opportunities
• Act as the primary liaison between the customer and internal teams (CSMs, Solutions, Legal, Services)
• Scope clean, aligned deals and ensure seamless handoff and execution for post-sale success
• Monitor service fulfillment and escalate risks to ensure customer outcomes stay on track
• Use Salesforce and AI tools (like ChatGPT) to enhance productivity, insights, and communication
• Deliver with clarity, urgency, and a high level of ownership from pipeline to post-sale success

Skills

• 3+ years of full-cycle new business sales experience (prospecting to close), ideally in enterprise SaaS or complex B2B
• Proven ability to consistently exceed quota in a hunter capacity, building pipeline from scratch and closing multi-stakeholder deals
• Proven success managing large, multi-stakeholder accounts — preferably in the public sector or public safety
• Experience with sales forecasting, pipeline management, and CRM tools (Salesforce)
• Comfortable owning a quota and aligning deeply with cross-functional partners to deliver outcomes
• Exceptional communication skills, with the ability to influence across roles and levels
• High ownership mentality — you treat your accounts like your business

Benefits

• 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• Employee Resource Groups (ERGs)
• Snacks in our offices

Company Overview

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