[Remote] Account Manager, TMT

Note: The job is a remote job and is open to candidates in USA. AlphaSense is hiring an Account Manager, TMT to manage relationships with corporate clients in the technology, media, and telecom sectors. The role focuses on retaining and growing accounts, driving adoption of AlphaSense solutions, identifying expansion opportunities, and sharing client feedback internally.

Responsibilities

• Maximize retention rate across the book of business
• Increase and drive adoption of AlphaSense solutions into other business units of existing clients to uncover new opportunities, exceeding monthly, quarterly and annual revenue goals
• Identify revenue at risk in order to best position the company to prevent churn
• Forecast retention rates
• Collaborate with Account Executives to identify growth opportunities within the book of business
• Understand the ins and outs of the business, roles, responsibilities, projects, performance metrics, etc. within our client base in order to more effectively: 1) communicate with users, 2) communicate with decision makers, 3) identify white space, 4) partner with AE to craft most compelling messaging to prospective users
• Cultivate relationships with users and key stakeholders to ensure AlphaSense is viewed as a business partner rather than vendor
• Hold Business Reviews with key stakeholders
• Consistent proactive outreach with material and information that's relevant for our user base
• Serve as our boots on the ground and physical presence within each client (floor walks, lunch and learns, etc.)
• Serve as both the advocate for AlphaSense to the client, and the client advocate within AlphaSense
• Acquire value stories and product feedback from clients. Circulate internally to assist with product development, marketing, sales efforts

Skills

• Prior experience in any of the industries above is not required to apply
• We assess for account management skill and client relationship experience
• You have at least three years of experience in an account management role where you owned retention and growth for an existing book of business
• You've carried renewal and expansion targets for client accounts you managed after the initial sale
• You have a strong ability to develop instant rapport with new people and you've demonstrated success at managing and growing relationships within Fortune 1000 clients
• You excel at what you do and know how to succeed within your role
• This includes both internal and external relationship management as well as strong business acumen and commitment to effective processes and tactics
• You possess a natural intellectual curiosity with the ability to learn and adapt quickly
• We are looking for individuals who understand best practices for client engagement within a SaaS environment
• You'll regularly be engaged with anyone from an Analyst to a C-level executive and that requires exceptional oral, written and presentation skills
• You'll need to distill and explain complex issues in simple terms

Benefits

• Performance-based bonus
• Equity
• A generous benefits program
• US remote work

Company Overview

Company H1B Sponsorship