[Remote] Account Supervisor

Note: The job is a remote job and is open to candidates in USA. Solventum is a healthcare company that develops solutions at the intersection of health, material, and data science to improve patient and healthcare professional outcomes. The Account Supervisor will serve as a strategic client partner, lead account and creative development processes, coordinate projects and stakeholders, and support financial planning and resource management.

Responsibilities

• Serve as the primary day‑to‑day point of contact for internal business units, building strong relationships and acting as a trusted marketing advisor, not just a service lead
• Lead client discussions to identify business challenges, objectives, audiences, success measures and activation requirements
• Translate client request into clear, actionable creative briefs that enable efficient creative development and reduce rework
• Influence realistic timelines and deliverables based on project complexity, scope, and resource availability
• Anticipate risks and proactively recommend solutions to keep work moving forward
• Report on project performance, client satisfaction, risks and opportunities for improvement
• Support project management responsibilities where dedicated PM support is not available, including timeline development, stakeholder coordination, review management and delivery oversight
• Demonstrate a strong understanding of agency workflows and creative development processes, ensuring requests are sufficiently defined before entering creative development or production
• Evaluate incoming requests for business value, complexity, urgency, dependencies and resource requirements before work is committed
• Anticipate information gaps and proactively gather the inputs required for creative, copy, digital and production teams to execute effectively
• Develop preliminary project scopes, effort estimates and recommended resourcing approaches in partnership with Creative, Project Management and Studio Operations
• Ensure all deliverables, quantities, formats, specifications, markets, channels, approvals and dependencies are clearly documented before work begins
• Consolidate stakeholder feedback into clear, prioritized and actionable direction for the creative team
• Own client meeting summaries and contact reports, documenting key decisions, action items, changes in direction, risks and next steps
• Ensure approved decisions and scope changes are reflected in project documentation, timelines and creative briefs
• Monitor project scope and proactively identify changes that impact timing, effort, budget or resource requirements
• Maintain a high standard of project documentation, ensuring visibility and continuity across all team members supporting the engagement
• Partner with Creative Leaders to ensure project expectations, scope and quality standards are understood before work begins
• Ensure appropriate approvals are secured before work advances to subsequent stages
• Serve as active voice of client in all internal creative reviews
• Partner with Operations and Project Management to develop accurate estimates and funding recommendations
• Support retainer planning, budget forecasting and funding conversations with business partners
• Balance business objectives with responsible use of Solve Studio resources

Skills

• Bachelor's degree or higher AND ten (10) years of experience in account management, client services, marketing, or integrated campaign leadership
• Strong background in marketing strategy and campaign development, with the ability to consult, not just execute
• Demonstrated experience managing multiple projects and stakeholders simultaneously, ideally in an agency or in‑house agency environment
• Excellent communication, facilitation, and negotiation skills; ability to influence without authority
• Highly organized, proactive, and comfortable balancing strategic thinking with hands‑on delivery
• Passion for partnership and problem‑solving; thrives in fast‑paced, evolving environments
• Travel :May include up to 10% domestic travel
• Must be legally authorized to work in the country of employment without sponsorship for employment visa status

Benefits

• Remote work
• Variable incentive pay, if eligible
• Medical, Dental & Vision
• Health Savings Accounts
• Health Care & Dependent Care Flexible Spending Accounts
• Disability Benefits
• Life Insurance
• Voluntary Benefits
• Paid Absences
• Retirement Benefits

Company Overview