[Remote] Application Support Analyst III: Complementary Solutions

Note: The job is a remote job and is open to candidates in USA. Jack Henry delivers technology solutions that digitally transform community banks and credit unions. The Application Support Analyst III will support the Synergy Migration team by guiding customers through software migrations, providing application support and training, coordinating issue resolution, and mapping existing customer systems and processes to Jack Henry products.

Responsibilities

• Provides training to less experienced peers
• Prepares training materials and documentation for customers and internal users
• Identifies/maintains customer issues and ensures proper resolution. Maintains customer issue list by application and ensures all are forwarded to the appropriate personnel for resolution
• Maintains effective communication with customer throughout entire project/case
• Communicates the customer’s needs/expectations with programmers, other team members, and team leader
• Provides software support/guidance by answering questions on functions, features and usage of software products. Support may be at the customer site or remote
• Oversees/performs system set-up for customer (i.e., parameter set-up, creates job files for processing, etc). Ensures related business processes will run on software
• Prepares the customer for the system migration, takes the customer through the migration process, and provides training or support to the customer post-migration
• Analyzes the customer’s existing products/processes and consults with customer to map existing system to the JH product
• May perform other job duties as assigned

Skills

• 4 years in an IT role doing application support, implementation or development
• Understanding of banking operations
• Solid grasp of SQL queries
• Moderate understanding of scripting
• Bachelor's degree in Applied Science or similar

Benefits

• Remote position with candidates required to live within approximately a 70-mile radius of designated office locations
• Outstanding benefit programs to support the physical, mental, and financial well-being of employees

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