[Remote] Associate Clinical Specialist, Pain Interventions - Washington DC

Note: The job is a remote job and is open to candidates in USA. Medtronic is hiring an Associate Clinical Specialist to support its Neuromodulation Pain and Targeted Drug Delivery portfolio. The role partners with physicians and patients through all phases of therapy, providing surgical case coverage, device programming and troubleshooting, patient follow-up, and customer education while contributing to territory and district objectives.

Responsibilities

• Represents Medtronic during surgical procedures by ensuring all necessary equipment and products required are available, providing technical support and device selection, and performing programming and testing of all device systems
• Manages patients through all phases of the clinical process as well as educate them on the features and benefits of Medtronic products
• Provides clinical support in surgeries, re-programmings, trouble-shooting and follow ups in hospitals and clinics
• Responds promptly and appropriately to technical inquiries by customers, patients, and colleagues
• Maintains a working knowledge of competitive products
• Educates and trains physicians, hospital personnel and office staff on products and therapies. This is expected by, but not limited to, coordinating one on one teaching sessions, formal in-services, education programs, seminars and/or outside symposia (based off quarterly Plan of Action as directed by Leadership)
• Assists Management and Sales Training department in education/training of new employees in the district
• Complies with required event reporting and documentation utilizing Medtronic technology tools
• Accountable for placing orders with customer service for pending purchase orders and product replacement
• Expected to work with materials management to collect POs for cases covered within the territory/district
• Responsible for managing inventory provided for case coverage, including: timely transactions when product is used, sold or transferred, maintaining a required level of cycle count accuracy, executing product retrievals as instructed, turning over inventory in a reasonable time frame, not implanting expired product or product that is on hold
• Contributes to the achievement of quarterly goals associated with specific initiatives at the district, regional and/or national level
• Partners with sales representatives to achieve business goals set forth within the territory/district and documents quarterly activities utilizing provided business tool(s)
• Visits accounts to replenish literature and establishes/maintains relationships with office staff
• Effectively utilizes Excel, a mobile phone, an IPAD, a laptop, and/or a Samsung tablet regularly
• Manages business expenses and budget effectively and in given timeframe
• Ensures personal understanding of all quality policy/system items that are personally applicable
• Completes all new hire therapy trainings as directed by medical education
• Ability to be flexible with schedule while working and/or attending clinical events, possibly outside of normal business hours to include weekends and after hours and at the discretion of Clinical Specialist Manager
• Travels to cover district cases as needed in the district, and occasionally to other districts at the discretion of Clinical Manager

Skills

• A High School Diploma or GED with a minimum 4 years of clinical or medical sales experience; or An Associate's Degree with a minimum 2 years of clinical or medical sales experience; or A Bachelor's degree
• Valid driver's license and active vehicle insurance policy
• Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment
• Bachelor's degree in a health care related field
• Registered nurse or HCP with experience in a sterile environment
• Clinical experience with implantable neurological products and patient care
• Experience in servicing medical personnel on product use
• Experience with a medical device company or pharmaceutical company, and clinical experience in a specialty area: neurology, neurosurgery, orthopedic, operating room, pain management, or home health care
• Understands basic reimbursement and healthcare environment

Benefits

• Eligible for a Sales Incentive Plan (SIP), with the opportunity to earn incentive compensation for achieving or exceeding your goals.
• For regular employees who work 20+ hours per week: health, dental and vision insurance.
• For regular employees who work 20+ hours per week: Health Savings Account.
• For regular employees who work 20+ hours per week: Healthcare Flexible Spending Account.
• For regular employees who work 20+ hours per week: life insurance.
• For regular employees who work 20+ hours per week: long-term disability leave.
• For regular employees who work 20+ hours per week: dependent daycare spending account.
• For regular employees who work 20+ hours per week: tuition assistance/reimbursement.
• For regular employees who work 20+ hours per week: Simple Steps (global well-being program).
• For all regular employees: incentive plans.
• For all regular employees: 401(k) plan plus employer contribution and match.
• For all regular employees: short-term disability.
• For all regular employees: paid time off.
• For all regular employees: paid holidays.
• For all regular employees: Employee Stock Purchase Plan.
• For all regular employees: Employee Assistance Program.
• For all regular employees: Non-qualified Retirement Plan Supplement (subject to IRS earning minimums).
• For all regular employees: Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).
• Temporary employees: paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan.

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