[Remote] Associate Customer Success Executive

Note: The job is a remote job and is open to candidates in USA. MPLC provides public performance licensing for movies and television. The Associate Customer Success Executive manages existing customer renewals and expansions, minimizes churn, and verifies that customer sites are covered by their licenses.

Responsibilities

• Own a portfolio of existing customers and take direct accountability for minimizing churn within that book, alongside driving renewal and expansion revenue
• Ensure coverage completeness by confirming every customer site and location, including newly added ones, is properly covered by their license
• This position runs on a structured outbound calling cadence, proactively checking in with every customer approximately 90 days ahead of their renewal date to confirm coverage, catch any new sites or locations, and resolve compliance questions well before renewal
• You will monitor customer usage declarations against public sources, provide compliance assurance, handle renewal objections, identify and close upsell opportunities, and take direct ownership of ensuring customer invoices are paid in full and on time
• You will also coordinate with Legal and Finance on deal amendments and documentation, maintain accurate CRM records, and escalate the most complex renewal objections, compliance questions, or at-risk accounts to a senior colleague

Skills

• You have 1-2 years of experience in customer success, account management, or licensing, with a track record of managing renewals and mitigating churn
• You are comfortable handling commercial objections, including cost-driven pushback, in a calm and consultative way
• You have strong organizational skills and attention to detail
• You are comfortable working across internal teams and directly with client contacts at varying seniority levels
• You are proficient with CRM tools
• You are comfortable with a high volume of proactive outbound calls as a core, everyday part of the role
• Experience with licensing, media, or intellectual property is a plus

Benefits

• Remote located in the United States
• Comprehensive health insurance package (medical, dental, sick pay)
• 401(k) retirement plan
• 15 days paid vacation

Company Overview