[Remote] Associate Manager, Database Service Delivery Engineer

Note: The job is a remote job and is open to candidates in USA. Altria is hiring an Associate Manager, Database Service Delivery Engineer to support the delivery, governance, and continuous improvement of enterprise database services. The role oversees service operations, compliance, reporting, vendor coordination, and technical governance to help ensure reliable, secure, and efficient services.

Responsibilities

• Supervising database service health, availability, capacity, performance, incidents, problems, changes, service requests, and restoration activities to support operational excellence
• Coordinating issue resolution and customer concern activities across technical support teams, engineering resources, managed service providers, and business partners
• Assisting with compliance, audit, and risk management activities including SOX controls, access reviews, vulnerability management, patch validation, and disaster recovery testing
• Developing operational dashboards, benchmark reporting, SLA performance metrics, incident trend analysis, and service health reporting to drive informed decision-making
• Leading service provider work, remediation plans, contractual commitments, documentation requirements, and service performance reviews
• Facilitating process improvements, operational readiness reviews, service onboarding activities, transition-to-support processes, and CMDB validation efforts
• Identifying automation, process improvement, standardization, and service optimization opportunities that enhance efficiency and service quality
• Ensuring consistency to infrastructure standards, security requirements, governance practices, lifecycle management processes, and operational policies

Skills

• Bachelor's degree in Information Technology, Computer Science, Engineering, or equivalent combination of education and relevant experience
• 5+ years supporting infrastructure operations, service management, engineering, or sophisticated technical support functions
• Validated experience supporting and administering Microsoft SQL Server and Oracle database environments
• Solid grasp of ITIL service management principles, including incident, problem, change, and service request management processes
• Experience supporting compliance, audit, governance, risk management, or regulatory control activities within enterprise environments
• Shown ability to analyze operational data, develop reports, and communicate service performance metrics to technical and business audiences
• Strong coordination, communication, interpersonal, and customer leadership skills with the ability to work across multiple teams and external providers
• Sophisticated proficiency with Microsoft Excel, Power BI, Microsoft 365, and enterprise tools such as ServiceNow, AuditBoard, and CMDB platforms
• This position is not eligible for sponsorship
• ITIL Foundation certification and experience supporting infrastructure services, vulnerability management, and managed service providers preferred

Benefits

• Flexible and remote options.
• 15 days of paid time off.
• 13 paid holidays.
• 2 floating holiday days.
• 37.5-hour workweek.
• A welcoming culture where ideas are welcomed, growth is encouraged, and impact is real.
• Annual merit increases.
• Performance bonus.
• 401(k) matching from day one.
• Deferred Profit Sharing, with an annual company contribution equal to 13%-17% of base salary.
• Student loan repayment assistance.
• Professional development stipends for attending a conference or gaining a new certification.
• Comprehensive medical, dental, and vision coverage for you and your family.
• Paid parental and bonding leave.
• Wellness programs supporting whole-person well-being.
• Paid volunteer days.

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