Remote Automotive Customer Service Specialist – Dealer Support & Order Management – Ohio Residents – Join brighthush’s Innovative Customer Experience Team

About brighthush

brighthush is a trailblazer in automotive customer experience, partnering with dealerships across the United States to transform how orders are processed, how customers are served, and how revenue is maximized. Our mission is simple yet powerful: to deliver extraordinary experiences by combining humility, inclusivity, and relentless attention to detail. At brighthush, every interaction matters, and we empower our associates to make a real difference for both our clients and their customers.

Why brighthush?

• Impactful Work: You’ll be the first line of support for dealerships, helping them resolve order issues, track shipments, and manage warranties.
• Remote Flexibility: Work from the comfort of your home while staying connected to a vibrant team of professionals.
• Growth Opportunities: Start with a structured training program and advance into senior support, team lead, or specialized automotive roles.
• Competitive Compensation: Earn a starting wage of $13 per hour, with the potential for overtime and performance bonuses.
• Comprehensive Benefits: Health, dental, vision, 401(k) match, paid time off, and more—designed to support you in work and in life.

Role Overview

As a Remote Automotive Customer Service Specialist – Dealer Support & Order Management, you will serve as the trusted resource for automotive dealerships that rely on brighthush to manage their orders. You will handle inbound and outbound communications via phone, live chat, email, and other channels, providing timely, accurate, and courteous solutions. This entry‑level position is ideal for individuals who thrive in a fast‑paced, technology‑driven environment and are eager to learn the intricacies of automotive order management.

Key Responsibilities

• Deliver exceptional customer service to dealership partners through phone, live chat, and email.
• Research and resolve profile assistance requests, ensuring accurate and up‑to‑date information.
• Track vehicle shipments and orders, providing real‑time status updates to clients.
• Assist with warranty inquiries and coordinate with internal teams to resolve issues.
• Escalate critical or complex orders to senior specialists or technical support.
• Maintain a positive, upbeat attitude while managing multiple concurrent conversations.
• Document all interactions accurately in the CRM system, ensuring data integrity.
• Adhere to all compliance and security policies, protecting sensitive customer data.
• Participate in continuous improvement initiatives to enhance service quality.

Essential Qualifications

• High school diploma or equivalent; associate’s degree preferred.
• Minimum two years of customer service experience (call center, retail, hospitality, or similar).
• Strong computer, typing, and phone skills; ability to multitask and type while speaking.
• Excellent organizational and interpersonal skills with meticulous attention to detail.
• Reliable, self‑motivated, and able to meet deadlines in a remote setting.
• Ability to pass a pre‑employment background check and drug screen.
• Ohio residency required; must have a dedicated, distraction‑free workspace.
• High‑speed wired internet (cable or fiber) with an Ethernet connection; wireless or satellite connections are not supported.

Preferred Qualifications

• Experience in the automotive industry or knowledge of dealership operations.
• Familiarity with CRM platforms and order management systems.
• Previous remote work experience and comfort with virtual collaboration tools.
• Multilingual abilities (Spanish, French, etc.) to serve a diverse client base.

Skills & Competencies

• Customer‑centric mindset with a passion for problem solving.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office Suite and basic data entry.
• Adaptability to changing priorities and fast‑paced environments.
• Team collaboration skills, even when working independently.
• Time‑management and prioritization abilities.

Career Growth & Learning Benefits

At brighthush, we invest in our people. After completing the 8‑week training program—four weeks of instructor‑led learning followed by four weeks of hands‑on calls—you’ll be positioned for a range of career paths:

• Senior Customer Support Specialist
• Team Lead or Supervisor
• Technical Support Engineer (order processing)
• Automotive Industry Analyst
• Project Management or Process Improvement roles

We also offer ongoing professional development through online courses, certifications, and mentorship programs. Whether you’re looking to deepen your automotive knowledge or broaden your skill set, brighthush provides the resources to help you succeed.

Work Environment & Company Culture

Our remote work model is built on trust, accountability, and collaboration. You’ll have access to:

• 24/7 virtual team meetings and check‑ins
• Digital collaboration tools (Slack, Teams, Zoom)
• Regular virtual social events and wellness challenges
• Clear performance metrics and transparent career progression
• A culture that celebrates diversity, equity, and inclusion

We foster a supportive atmosphere where every voice is heard, and every associate is empowered to bring their authentic self to work.

Compensation, Perks, and Benefits

• Base Pay: $13 per hour (with potential for overtime and performance bonuses)
• Health & Wellness: Comprehensive medical, dental, and vision plans; mental health resources; wellness stipend
• Retirement: 401(k) plan with company match up to 4%
• Paid Time Off: Generous PTO, sick leave, and paid holidays
• Remote Work Support: Home office stipend, high‑speed internet reimbursement, ergonomic equipment allowance
• Professional Development: Access to industry certifications, tuition reimbursement, and internal training programs
• Employee Recognition: Quarterly awards, spot bonuses, and peer‑to‑peer recognition platform

How to Apply

If you’re ready to join a forward‑thinking team that values your contributions and invests in your growth, we’d love to hear from you. Click the link below to submit your application and start your journey with brighthush.

Apply for this job

Final Thoughts

At brighthush, we believe that every interaction is an opportunity to create lasting value—for our partners, for our customers, and for our own professional journeys. If you’re passionate about delivering top‑notch service, thrive in a dynamic remote environment, and are eager to grow within the automotive industry, this role is your gateway to a rewarding career. Join us and help shape the future of automotive customer experience.