[Remote] Bilingual Account Management Representative (Spanish/English)

Note: The job is a remote job and is open to candidates in USA. Better Business Bureau Great West + Pacific is hiring an Account Management Representative to support Accredited Businesses throughout their BBB journey and serve as the organization’s primary Spanish-language point of contact. The role supports account onboarding and ongoing success, provides bilingual communication and outreach, and builds relationships with community partners.

Responsibilities

• Build strong relationships with Accredited Businesses through calls, emails, and proactive outreach in both English and Spanish
• Support onboarding, engagement, renewals, and ongoing success for assigned business accounts
• Serve as BBB’s primary Spanish-speaking support resource for businesses across departments
• Translate and interpret communications to help Spanish-speaking businesses fully understand BBB programs, billing, policies, and processes
• Partner with internal teams like Billing, Resolutions, and Customer Success to support bilingual communication needs
• Attend local networking events, community activities, and business outreach opportunities
• Support relationships with Hispanic chambers, Spanish-language organizations, and community partners
• Maintain organized and accurate CRM documentation and account updates
• Identify ways to improve the experience for Spanish-speaking Accredited Businesses
• Bring positivity, professionalism, and care to every interaction

Skills

• Professional fluency in both written and spoken English and Spanish are required
• Someone who genuinely enjoys helping people and building relationships
• Strong communication skills with confidence speaking to business owners and internal teams
• Organized, detail-oriented, and comfortable juggling multiple priorities
• Comfortable learning new systems and technology platforms
• A proactive, collaborative, and positive mindset
• Experience in customer service, client support, account management, or administrative work is preferred
• CRM experience and familiarity with Microsoft Office tools is a plus

Benefits

• Mission-driven culture focused on trust and integrity
• Supportive, collaborative, and people-first environment
• Medical, Dental, and Vision insurance options
• 100% employer-paid life and long-term disability insurance
• 401(k) with company match
• Paid holidays, PTO, and your birthday off with pay
• Professional development and growth opportunities
• Flexibility to work remotely while engaging with your local business community

Company Overview