Remote Bilingual Customer Service Representative – Multilingual CX Specialist with Sales & Technical Support Expertise

About brighthush

brighthush is a global leader in tech‑enabled business services, delivering cutting‑edge Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) solutions to a diverse portfolio of industries—including healthcare, retail, government, education, telecom, technology, e‑commerce, and financial services. With a robust call‑center footprint that spans the United States, Canada, South Africa, the Philippines, and beyond, brighthush empowers clients to transform their customer journeys, scale operations, and reduce costs through advanced cloud technology and data‑driven insights.

Our culture is built on collaboration, continuous learning, and a relentless focus on delivering exceptional value to our partners. Whether you work on‑site or from the comfort of your home office, you’ll be part of a dynamic, inclusive team that celebrates innovation, embraces diversity, and rewards hard work with meaningful career advancement.

Role Overview

As a Remote Bilingual Customer Service Representative, you will be the frontline ambassador for brighthush’s clients, handling inbound and outbound interactions in both English and Spanish. Your day will involve resolving technical issues, providing product knowledge, upselling new services, and ensuring every customer leaves with a positive, memorable experience. This role is ideal for energetic, customer‑centric professionals who thrive in a fast‑paced, technology‑driven environment.

Key Responsibilities

• Customer Interaction: Engage with hundreds of customers weekly via phone, chat, and email, delivering timely, courteous, and professional service.
• First‑Call Resolution: Diagnose and resolve issues on the first contact whenever possible, using problem‑solving skills and knowledge of brighthush systems.
• Technical Support: Assist customers with troubleshooting software, hardware, and connectivity problems across multiple industry verticals.
• Sales & Upsell: Identify opportunities to promote additional brighthush products and services, meeting or exceeding monthly sales targets.
• Documentation: Accurately record all interactions, claims, and resolutions in the designated CRM and knowledge‑base systems.
• Escalation Management: Recognize when a situation requires higher‑level support, and efficiently route escalations to the appropriate team or manager.
• Continuous Learning: Attend regular training sessions, review new material, and stay current on product updates, process changes, and industry trends.
• Compliance & Confidentiality: Adhere to all data‑privacy regulations and internal policies regarding sensitive customer information.
• Team Collaboration: Participate in virtual team meetings, share best practices, and contribute to a culture of continuous improvement.

Essential Qualifications

• Minimum age 18 years, high school diploma or equivalent.
• Fluent in both English and Spanish (written and spoken).
• Strong written and oral communication skills, with the ability to convey complex information clearly.
• Typing speed of 20+ words per minute with high accuracy.
• Basic proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) and familiarity with Windows operating systems.
• Reliable, punctual, and able to maintain consistent attendance in a remote setting.
• Demonstrated problem‑solving, conflict resolution, and negotiation skills.
• Customer‑service orientation: empathetic, patient, and responsive.
• Ability to multitask, stay focused, and self‑manage in a dynamic environment.
• Strong teamwork and interpersonal skills, with a collaborative mindset.

Preferred Qualifications (Not Required)

• At least one year of experience in a contact‑center role—customer service, technical support, inside sales, or back‑office administration.
• Experience with call‑center software, CRM platforms, or ticketing systems.
• Background in healthcare, retail, or technology sectors.
• Knowledge of compliance standards such as HIPAA or PCI‑DSS.

Skills & Competencies for Success

• Communication Mastery: Articulate complex solutions in both languages, tailoring tone to diverse audiences.
• Technical Aptitude: Quickly learn new software tools and troubleshoot common issues.
• Analytical Thinking: Break down problems, identify root causes, and propose effective solutions.
• Adaptability: Thrive amid evolving processes, product updates, and shifting priorities.
• Customer‑First Mindset: Prioritize customer satisfaction and advocate for their needs within the organization.
• Time Management: Balance multiple calls, chats, and administrative tasks while meeting performance metrics.
• Team Player: Collaborate across departments, share insights, and contribute to a positive remote culture.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Remote Bilingual Customer Service Representative, you will:

• Access a comprehensive onboarding program that includes live coaching, role‑play scenarios, and real‑time feedback.
• Participate in ongoing skill‑building workshops—ranging from advanced product training to sales techniques and leadership fundamentals.
• Earn certifications in customer‑experience best practices, technical troubleshooting, and bilingual communication.
• Advance into specialized roles such as Technical Support Specialist, Sales Account Manager, or Team Lead, with clear internal promotion pathways.
• Benefit from mentorship programs that pair you with senior leaders across brighthush’s global network.

Work Environment & Company Culture

Working remotely from your home office, you’ll enjoy:

• Flexible scheduling that accommodates your personal life while meeting business needs.
• State‑of‑the‑art technology—high‑definition headset, dual‑monitor setup, and secure VPN access.
• A supportive virtual community: weekly team huddles, virtual coffee breaks, and cross‑functional collaboration.
• Inclusive culture that celebrates diversity, equity, and belonging—every voice is heard and valued.
• Recognition programs that reward outstanding performance with bonuses, awards, and public acknowledgment.

Compensation & Benefits

While specific figures vary by location and experience, brighthush offers a competitive base salary complemented by:

• Performance‑based bonuses and incentive programs.
• Health, dental, and vision insurance (eligible after 60 days).
• Short‑term disability and life insurance options.
• Retirement savings plans (401(k) or equivalent) with company match where applicable.
• Paid time off (PTO) and paid holidays.
• Professional development stipend and tuition reimbursement.
• Employee wellness initiatives—mental health resources, fitness stipends, and virtual wellness classes.
• Casual dress code and a flexible work‑from‑home policy.

How to Apply

Ready to bring your bilingual expertise and customer‑service passion to brighthush? Click the link below to submit your application and join a team that values innovation, collaboration, and personal growth.