[Remote] Bilingual Customer Service Representative - Spanish-English - Remote USA

Note: The job is a remote job and is open to candidates in USA. TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. The Spanish-English Bilingual Customer Service Representative will resolve escalated or complex customer calls, answer incoming communications, and research solutions to resolve customer issues remotely.

Responsibilities

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

Skills

• 6 months or more of customer services experience
• High school diploma or equivalent
• Great written and verbal communication skills in Spanish-English
• Computer experience
• High speed internet (>15 mbps)

Benefits

• Supportive of your career and professional development
• An inclusive culture and community-minded organization where giving back is encouraged
• PTO
• Tuition reimbursement
• Health and wellness incentives
• Engaging, instructor-led online training sessions
• Individualized coaching
• Thousands of free courses to support your growth
• Remote work

Company Overview